Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong fit if you thrive in B2B SaaS customer outcomes, can translate a multichannel marketing product into business value, and are comfortable fully remote across global hours. Thin public workplace-review data here—lean on your own diligence.
As a Customer Success Manager II at Braze, you own post-sale outcomes for accounts using the engagement platform: health checks, adoption of multichannel journeys, and risk flags before renewal. Days mix QBRs, escalated product questions, and coordination with sales, support, and product so customers hit measurable engagement goals—not generic admin supervision.
Yes—the listing is “Anywhere in the World” with remote work indicated.
A cloud customer engagement platform for multichannel marketing, based in New York City.
Saylor business/management courses and Google’s free project-management intro resources—both listed as free in the cert data.
Public-domain labor data — prepare examples for 2–3 of these.
Website: brazeyenplaine.fr
Braze, Inc. is an American cloud-based software company based in New York City. It is a customer engagement platform used by businesses for multichannel marketing.
Public cache only — not an employee review.
CUSTOMER SUCCESS MANAGER II Braze - Anywhere in the World What This Role Involves In this role, you will be a key player in helping agile, technology-focused brands realize value from their investment in Braze. You will own client renewals, retention and net retention targets for your customers, act as their main point of contact and trusted advisor at Braze, and partner with Account Executives to ensure an excellent customer experience and commercial alignment. Your responsibilities include driving feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice. You will also be responsible for driving customer advocacy by building strong relationships and creating mutual value. This role requires you to work closely with the South team while ensuring that all interactions are focused on delivering exceptional results. Core Duties Owning client renewals, retention, and net retention targets for your customers Acting as the main point of contact and trusted advisor at Braze Partnering with Account Executives to ensure an excellent customer experience and commercial alignment Driving feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice Demonstrating leadership in driving customer advocacy by building strong relationships and creating mutual value What You Bring To succeed as a Customer Success Manager at Braze, you must bring a high level of autonomy, accountability, and openness to new perspectives. You should have a passion for solving challenging problems and be driven by a bias toward action in the face of change. A deep curiosity to learn and share diverse passions is essential, along with excellent communication skills. Experience in customer success or account management roles within the tech industry is highly desirable. Knowledge of marketing automation tools and platforms like Braze is beneficial, as well as experience working remotely and managing cross-functional teams. Strong analytical skills, problem-solving abilities, and a commitment to fostering work-life balance are also crucial. Why Join Braze Braze offers an environment where you can thrive by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a…
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