Associate Customer Success Manager, Scale

Associate Customer Success Manager, Scale
Expel
Anywhere in the World
Full Time - Remote

What This Role Involves

The role involves working as part of a team that collectively owns segments of customers rather than being individually assigned accounts. You will pick up and resolve customer issues, document them, and move on to the next challenge. The work is fast-paced, systematic, and high-volume. If you're looking for a grind or prefer a more traditional account management approach, this might not be the right fit. However, if you thrive in structured, high-tempo environments, keep reading.

Key Responsibilities

• Collaborate with a team to resolve customer issues and ensure their security programs are effectively managed.
• Document interactions and resolutions for future reference and continuous improvement.
• Work closely with SOC analysts and engineers to understand and apply security domain knowledge.
• Contribute to the development of playbooks, automation, and operating models for Customer Success processes.

Who We're Looking For

We are seeking candidates who have a strong technical background and can hold customer trust without relying on long-term relationships. Experience in MDR or similar environments is preferred but not required. You should be adaptable, proactive, and able to handle high-volume work efficiently.

About the Company

Expel is an MDR company focused on catching threats and keeping organizations safe. Our customers are security teams who rely on us for their security programs. Every interaction matters as our customers trust us with their security. We are building this function from scratch, offering a unique opportunity to be part of the development process alongside experienced leadership.

Expel can provide you with the chance to work in an industry-leading environment where security operations are transformed using AI and automation. You will have access to experienced leaders who are actively building these models and invested in your growth. We offer a clear path into named CSM roles or deeper into scaled/digital CS as the function matures.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.