Associate Customer Success Manager

Rippling is hiring an Associate Customer Success Manager for a full-time remote position in the United States. This opportunity invites motivated professionals to help clients reach their goals while developing core customer success expertise from day one.

About the Role

As an Associate Customer Success Manager at Rippling, you will focus on building strong client relationships and driving product adoption entirely remotely within the United States. In this full-time role you will manage a portfolio of accounts, guide users through key milestones, and contribute directly to retention and satisfaction outcomes. You will receive ongoing coaching while taking ownership of day-to-day success activities that prepare you for greater responsibility, all within a collaborative virtual environment that values clear communication and proactive problem-solving.

Your Responsibilities

• Welcome new customers and lead structured onboarding so they achieve first value quickly and confidently.
• Schedule and run regular check-in calls to understand client objectives, surface concerns, and reinforce best practices.
• Monitor account health signals and step in early with tailored action plans when usage or satisfaction trends shift.
• Partner closely with sales, support, and product colleagues to escalate complex issues and deliver coordinated resolutions.
• Share product guidance and usage tips through virtual training sessions, enabling materials, and one-on-one coaching.
• Log every interaction and update CRM records accurately to keep the full internal team aligned.
• Spot expansion signals within existing accounts and assist the wider team with growth conversations.

Requirements

• Previous experience in customer service, account coordination, or another client-facing role is preferred.
• Clear verbal and written communication skills suited to remote conversations and written updates.
• Strong organizational habits and the ability to juggle multiple accounts without dropping details.
• Comfort with CRM platforms and standard productivity tools used to track activity and outcomes.
• A curious, problem-solving approach and eagerness to learn customer success methodologies.
• Self-direction and reliability when working independently from a home office in the United States.
• Bachelor’s degree or equivalent professional experience.

Working at Rippling

Rippling is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.