Customer Success Manager

Rippling is hiring a Customer Success Manager for a full-time, fully remote role open to candidates across the United States. This Customer Success Manager position puts you at the center of client relationships, helping accounts realize lasting value through guidance, advocacy, and partnership.

Position Summary

In this remote Customer Success Manager role at Rippling, you will serve as the primary post-sale contact for a book of customers. Your focus is driving adoption, reducing churn risk, and turning successful outcomes into expanded engagement. Working remotely within the United States, you will blend strategic account planning with day-to-day responsiveness so every client feels supported and set up for measurable results. The ideal Customer Success Manager brings curiosity about client goals and a structured approach to turning those goals into achieved milestones.

Day-to-Day Responsibilities

• Onboard new and existing customers, guiding them through setup, training, and early milestones so they reach first value quickly.
• Build and maintain trusted relationships by running regular check-ins, quarterly business reviews, and proactive health conversations.
• Monitor account health signals, usage patterns, and feedback to surface risks early and create clear remediation plans.
• Partner with sales, product, and support teams to escalate complex issues and feed customer insights back into the organization.
• Identify expansion and advocacy opportunities by connecting customer outcomes to additional solutions or success stories.
• Document key notes, action items, and success metrics inside your CRM and success tools so the full team stays aligned.
• Prepare clear executive-ready summaries that translate operational progress into business impact for customer stakeholders.

Requirements

• Proven experience in a customer success, account management, or client-facing consulting role where you owned renewals and outcomes.
• Excellent written and verbal communication skills suited to both day-to-day users and executive sponsors.
• Strong organizational habits and comfort managing a portfolio of accounts with competing priorities in a remote setting.
• Analytical mindset to interpret product usage data, health scores, and qualitative feedback into prioritized action plans.
• Proficiency with common CRM and customer success platforms, plus the ability to learn new tools quickly.
• self-directed work style, collaborative mindset, and genuine orientation toward solving customer problems.
• Bachelor’s degree or equivalent practical experience preferred; prior remote Customer Success Manager experience is a strong plus.

About the Company

Rippling is hiring for this Customer Success Manager role and offers a supportive team environment for professionals who thrive in remote collaboration across the United States.

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