- Company: Captivateiq
- Location: United States
- Salary: Pay not listed
- Work type: Remote
Captivateiq at a glance
SEC filings mentioning "Captivateiq": 5 — search EDGAR
307 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
Registered as a global legal entity (LEI 984500BY2CEQ7AAB8524, US) — via GLEIF
Senior Customer Success Manager at Captivateiq, United States, Full Time
About This Position
CaptivateIQ is seeking a Senior Customer Success Manager to join our fast-growing team. As a key member of the commercial success organization, you will be responsible for driving customer satisfaction and retention by ensuring that our clients are fully leveraging CaptivateIQ's platform to achieve their business objectives.
Day-to-Day Responsibilities
- Develop and maintain strong relationships with high-growth companies in various industries, including Netflix, Figma, and Stripe.
- Provide strategic guidance on the effective use of CaptivateIQ's platform to optimize sales performance.
- Identify and address customer needs through proactive communication and collaboration with internal teams such as product, support, and marketing.
- Contribute to the development of best practices for customer success within the organization.
Qualifications
- Minimum 5 years of experience in a Customer Success or Account Management role with a focus on sales performance management tools.
- Demonstrated ability to build and maintain strong, long-term relationships with high-growth companies.
- Strong understanding of incentive compensation management and sales planning processes.
- Excellent communication and problem-solving skills.
Working at Captivateiq
At CaptivateIQ, you will work alongside a talented team committed to solving complex problems in sales performance management. Our culture values innovation, collaboration, and continuous improvement. We offer competitive compensation, comprehensive benefits, and the flexibility of remote work.
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Working in United States
Oregon is a state in the Pacific Northwest region of the United States. It is a part of the Western United States, with the Columbia River delineating much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The 42° north parallel delineates the southern boundary with California and Nevada. The western boundary is formed by the P
Cost of living in Oregon: 3.4% above the national average — via BEA
Minimum wage in Oregon: $16.80/hr — via FRED
Real GDP per capita in Oregon: $62,241 — via FRED
Home prices in Oregon (year over year): +2.0% — via FRED
Most common commute in Coos County: Drove Alone (78%) — via US Census ACS / Data USA
Households with home internet in Coos County: 91% — via US Census ACS / Data USA
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Customer Success Manager
- Employer Captivateiq
- Location United States · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 14, 2026
- Apply by September 14, 2026
- Overview Full job description on this page (240 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Explore related openings
1 other opening(s) at Captivateiq on Get A Job.AI
Occupation family: Customer Success Manager
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