- Company: Smartsheet
- Location: United States
- Salary: $112,500–$142,500/yr
- Work type: Remote
Smartsheet at a glance
smartsheet.com- Founded 2006
SEC filings mentioning "Smartsheet": 459 · SIC industry: Services-Prepackaged Software — search EDGAR
Most recent 8-K (material company event) filed: Jan 22, 2025 — view filing
Federal funding recipient: largest known award $974K from the Smithsonian Institution (started Aug 11, 2020) — via United Statesspending.gov
Project management scheduling annual renewal.
3,317 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
Registered as a global legal entity (LEI 549300N9WF42OK9VL589, US) — via GLEIF
4,163 Wikipedia views in June 2026 — a rough gauge of public visibility.
Senior Customer Success Manager
Smartsheet
United States
About the Role
At Smartsheet, we are seeking a Sr. Customer Success Manager to oversee large enterprise accounts and enhance customer satisfaction, application engagement, retention, and growth. As the primary point of contact for customers, you will be responsible for onboarding new accounts, developing comprehensive engagement strategies, and ensuring high levels of customer satisfaction. You will also act as an expert in Smartsheet, providing guidance to help customers maximize their use and foster collaboration within their organizations.
- Perform initial onboarding of enterprise-level accounts
- Achieve a comprehensive engagement and communication strategy that maintains high customer satisfaction
- Become the Smartsheet expert, offering guidance to increase impact and collaboration across the organization
- Conduct periodic customer success reviews to confirm satisfaction, resolve issues with technical support, and expand Smartsheet use throughout the account
Responsibilities
You will be expected to:
- Ensure adoption and ongoing engagement of customers throughout their lifecycle
- Provide best practices and solution guidance to help customers realize value from Smartsheet
- Work closely with the Technical Support team to resolve issues and ensure customer satisfaction
- Implement and share best practices to ensure customers are fully utilizing Smartsheet's capabilities
Requirements
To succeed in this role, you must:
- Have a proven track record of Software as a Service (SaaS) account management with high customer renewal rates due to ongoing engagement and technical leadership
- Be able to communicate effectively and build strong relationships with customers at all levels
- Have excellent problem-solving skills, particularly in resolving complex issues related to Smartsheet usage
- Be a self-starter who can work independently while also collaborating as part of the broader Customer Success team
About Smartsheet
Smartsheet has been empowering teams for over 20 years, helping them manage work seamlessly and scale solutions smarter. Our mission is to create space for judgment, creativity, and big thinking by uniting human teams with AI agents. We are looking for a Sr. Customer Success Manager who can help us achieve our goals through exceptional customer service and technical expertise.
Apply Today
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Explore Smartsheet online
What people say about Smartsheet
- Best project management software for non-tech project?
- Ask HN: Looking for an overview of web application development
- Show HN: Matterhorn – Your new project manager
Recent news
- How Smartsheet built Real-time Dynamic Filtering on Apache Flink reducing $40K/month in messaging costs - Amazon Web Services (AWS)
- Tech Moves: Smartsheet adds to C-suite; Armoire gets ML lead; past Microsoft director launches startup - GeekWire
- Smartsheet Reviews & Ratings 2026 - Gartner
- Smartsheet Bets Big on Open AI Integration, Can It Win the Enterprise Platform War? - The Futurum Group
- Microsoft Project vs Smartsheet: Best Choice for 2026 - TechRepublic
Aggregated from public discussions and news; opinions are the authors’ own.
Working in United States
The United States of America (United States), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.6% — via BLS JOLTS
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 208,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data United States
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Customer Success Manager
- Employer Smartsheet
- Location United States · Remote-friendly
- Type Full Time
- Pay (from listing) $112,500–$142,500/yr
- Posted July 25, 2026
- Apply by August 25, 2026
- Country United States
- Overview Full job description on this page (356 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Best project management software for non-tech project?
- Hacker News — Ask HN: Looking for an overview of web application development
- Hacker News — Ask HN: Looking for an overview of web application development
- Hacker News — Show HN: Matterhorn – Your new project manager
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Employer website
Explore related openings
2 other opening(s) at Smartsheet on Get A Job.AI
Occupation family: Customer Success Manager
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