- Company: Tines
- Salary: $125,000/yr
- Work type: Remote
Tines at a glance
SEC filings mentioning "Tines": 121 — search EDGAR
CUSTOMER SUCCESS MANAGER II - WEST
Tines
Anywhere in the World
About the Role
The Customer Success Manager role at Tines is pivotal in our growth trajectory. You will be responsible for driving adoption and expanding usage of our intelligent workflow platform across customer bases, ensuring they realize its full potential. This involves supporting customers from onboarding to ongoing support, expansion, and renewals. Your efforts will also extend into expanding beyond security teams into IT, Engineering, Operations, among others.
Core Duties
- Drive adoption and expand usage of Tines' platform across the customer base
- Support customers from onboarding to ongoing support, expansion, and renewals
- Play a crucial part in expanding our strategy outside security teams into other functions like IT, Engineering, Operations
Who We're Looking For
We are seeking a Customer Success Manager who is driven by Tines' values of Simplicity, Speed, and Soundness. You should have experience in customer success management, with a proven track record of driving adoption and expanding platform usage. A deep understanding of workflow automation and the ability to foster strong relationships with customers will be essential.
About Tines
Tines is an innovative intelligent workflow platform that leverages AI, automation, and integration with human ingenuity to deliver real business results. Founded in 2018, our co-headquarters are located in Dublin and Boston, while our headquarters are based in the United States. Our clients include Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. Tines is vendor-agnostic, integrating with any API-enabled service to help customers achieve their highest-priority goals faster. We prioritize security and privacy by design, making us popular among security-focused teams.
How to Apply
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About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager II
- Employer Tines
- Work mode Remote
- Type Full Time
- Pay (from listing) $125,000/yr
- Posted July 24, 2026
- Apply by August 23, 2026
- Country WORLDWIDE
- Overview Full job description on this page (285 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Explore related openings
1 other opening(s) at Tines on Get A Job.AI
Occupation family: Customer Success Manager
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