Customer Success Manager II

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Prepare STAR stories on de-escalating a frustrated customer, aligning stakeholders on a tight deadline, and coaching someone through a hard case. Be ready to explain how you track health metrics, run QBR-style conversations, and hand off product feedback. Practice clarifying questions that surface root cause before you propose a fix.

Fit summary

Strong fit if you enjoy remote customer ownership, calm problem-solving under pressure, and light people guidance without inventing culture claims about Tines. Thin company data means you should research the product and customer base yourself before applying.

Day in the role

As a Customer Success Manager II at Tines, a typical day centers on keeping customer outcomes on track: answering policy and product questions, triaging escalated issues, and guiding teammates through complex cases. You monitor adoption and account health signals, review activity records, and coordinate next steps so deadlines and quality standards hold. You may coach peers on tough conversations, set priorities for follow-ups, and close the loop between customers and product or support so problems do not stall.

Skills to emphasize

Build customer operations, prioritization, and stakeholder communication skills. Free starting points:

• Saylor Academy — Business & Management courses (free)
• Google Project Management — Skillshop / free intro resources (free)

FAQ from this listing

Is this role fully remote?

Yes—the listing is remote and open to candidates anywhere in the world, so expect multi-timezone collaboration.

What work does the occupation data emphasize?

O*NET-linked tasks stress quality standards, complaint resolution, coaching on escalations, report review, and scheduling or prioritization of service work.

Are paid certifications required here?

No paid certs were provided; the listed resources are free Saylor business courses and free Google Skillshop/Digital Garage project-management intros.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Role overview (listing rewrite)

CUSTOMER SUCCESS MANAGER II - WESTTinesAnywhere in the World About the Role The Customer Success Manager role at Tines is pivotal in our growth trajectory. You will be responsible for driving adoption and expanding usage of our intelligent workflow platform across customer bases, ensuring they realize its full potential. This involves supporting customers from onboarding to ongoing support, expansion, and renewals. Your efforts will also extend into expanding beyond security teams into IT, Engineering, Operations, among others. Core Duties Drive adoption and expand usage of Tines' platform across the customer base Support customers from onboarding to ongoing support, expansion, and renewals Play a crucial part in expanding our strategy outside security teams into other functions like IT, Engineering, Operations Who We're Looking For We are seeking a Customer Success Manager who is driven by Tines' values of Simplicity, Speed, and Soundness. You should have experience in customer success management, with a proven track record of driving adoption and expanding platform usage. A deep understanding of workflow automation and the ability to foster strong relationships with customers will be essential. About Tines Tines is an innovative intelligent workflow platform that leverages AI, automation, and integration with human ingenuity to deliver real business results. Founded in 2018, our co-headquarters are located in Dublin and Boston, while our headquarters are based in the United States. Our clients include Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. Tines is vendor-agnostic, integrating with any API-enabled service to help customers achieve their highest-priority goals faster. We prioritize security and privacy by design, making us popular among security-focused teams. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Anywhere in the World, hybrid, or fully remote?