- Company: Tines
- Salary: $125,000/yr
- Work type: Remote
Tines at a glance
SEC filings mentioning "Tines": 121 — search EDGAR
CUSTOMER SUCCESS MANAGER II - CENTRAL
Tines
Anywhere in the World
The Opportunity
Headquartered in the United States with co-headquarters in Dublin and Boston, Tines is a leader in intelligent workflow platforms. Our platform leverages AI, automation, and integration to deliver tangible business results for customers ranging from startups to public companies such as Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines offers vendor-agnostic solutions that integrate with any API-enabled service, enabling our clients to achieve their highest-priority goals faster. Secure by design, Tines is popular among security, IT, engineering, finance, and other security-focused teams.
This role as a Customer Success Manager II will be pivotal in driving the adoption of our platform and expanding its usage across customer bases. You will support customers from onboarding to ongoing support, ensuring they realize the full potential of Tines' platform. Your responsibilities include supporting existing teams for expansion and renewals, while also playing a crucial part in our strategy to expand into other functions such as IT, Engineering, and Operations.
Responsibilities
- Drive adoption and expand usage across the customer base
- Support customers from onboarding to ongoing support
- Ensure customers realize the full potential of Tines' platform
- Support existing teams for expansion and renewals
- Expand into other functions such as IT, Engineering, and Operations
What We're Looking For
We are seeking a Customer Success Manager II who is passionate about driving customer success through adoption and usage of our platform. You should have experience in customer support or success roles, with a proven track record of expanding customer usage and renewals. A deep understanding of workflow automation and integration is essential, as well as the ability to build strong relationships with customers.
Experience working with diverse teams across different functions within organizations is highly valued. You should also possess excellent communication skills, both written and verbal, and be able to articulate complex technical concepts in a clear and concise manner. A customer-centric mindset and a commitment to delivering exceptional experiences are key requirements for this role.
About Tines
Tines was founded in 2018 with values centered around Simplicity, Speed, and Soundness. We are committed to fostering a company culture that nurtures individual curiosity, growth, and integrity. As we continue our exciting growth trajectory, we are looking for individuals who share our passion and commitment.
Applying for This Role
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About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager II
- Employer Tines
- Work mode Remote
- Type Full Time
- Pay (from listing) $125,000/yr
- Posted July 24, 2026
- Apply by August 23, 2026
- Country WORLDWIDE
- Overview Full job description on this page (416 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Explore related openings
Occupation family: Customer Success Manager
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