Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready with examples of de-escalating customer issues, coaching others on tough cases, and using reports to spot performance or process gaps. Practice how you set priorities, document decisions, and partner with product or support when policy and procedure questions arise.
Strong fit if you enjoy remote ownership of customer outcomes, calm problem-solving under pressure, and light people leadership without inventing company culture claims. Thin public DATA here means lean on your own Tines research and CSM metrics stories.
As a Customer Success Manager II at Tines, a typical day centers on keeping accounts healthy and unblocking customers. You may triage escalated issues, clarify policies and product workflows, coach teammates on hard tickets, and scan usage or case reports for risk. Expect scheduling follow-ups, aligning next steps with stakeholders, and closing the loop so quality standards and deadlines hold.
Build operations and project discipline with free options:
Yes. The listing is remote with location “Anywhere in the World.”
Customer issue resolution, guidance on escalations, reviewing activity or performance signals, and coordinating schedules and follow-through.
Saylor Business & Management and Google’s free project-management intro resources (both free per CERTS).
Public-domain labor data — prepare examples for 2–3 of these.
CUSTOMER SUCCESS MANAGER II - CENTRALTinesAnywhere in the World The Opportunity Headquartered in the United States with co-headquarters in Dublin and Boston, Tines is a leader in intelligent workflow platforms. Our platform leverages AI, automation, and integration to deliver tangible business results for customers ranging from startups to public companies such as Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines offers vendor-agnostic solutions that integrate with any API-enabled service, enabling our clients to achieve their highest-priority goals faster. Secure by design, Tines is popular among security, IT, engineering, finance, and other security-focused teams. This role as a Customer Success Manager II - Central will be pivotal in driving the adoption of our platform and expanding its usage across customer bases. You will support customers from onboarding to ongoing support, ensuring they realize the full potential of Tines' platform. Your responsibilities include supporting existing teams for expansion and renewals, while also playing a crucial part in our strategy to expand into other functions such as IT, Engineering, and Operations. Responsibilities Drive adoption and expand usage across the customer base Support customers from onboarding to ongoing support Ensure customers realize the full potential of Tines' platform Support existing teams for expansion and renewals Expand into other functions such as IT, Engineering, and Operations What We're Looking For We are seeking a Customer Success Manager II - Central who is passionate about driving customer success through adoption and usage of our platform. You should have experience in customer support or success roles, with a proven track record of expanding customer usage and renewals. A deep understanding of workflow automation and integration is essential, as well as the ability to build strong relationships with customers. Experience working with diverse teams across different functions within organizations is highly valued. You should also possess excellent communication skills, both written and verbal, and be able to articulate complex technical concepts in a clear and concise manner. A customer-centric mindset and a commitment to delivering exceptional experiences are key requirements for this role. About Tines Tines was founded in 2018…
Generated for personal interview prep · 2026-07-24 UTC · getajob.ai