Senior Technical Account Manager

About This Opportunity

We are representing a confidential SaaS organization experiencing rapid growth and recognition in the enterprise security space. Our client is seeking a Senior Technical Account Manager to join their expanding team. This role offers the opportunity to work with high-profile enterprise clients and contribute to the success of a product that millions of users depend on daily.

This is a remote position open to candidates in the United States and Canada.

Responsibilities

• Serve as the primary technical point of contact for strategic enterprise accounts
• Build and maintain strong relationships with technical stakeholders and executive sponsors
• Guide customers through implementation, onboarding, and ongoing optimization of the platform
• Provide technical expertise and best practices to drive product adoption and usage
• Collaborate with internal teams including Sales, Product, and Engineering to advocate for customer needs
• Identify and mitigate risks to customer satisfaction and retention
• Conduct business reviews and deliver insights on usage patterns and opportunities
• Troubleshoot complex technical issues and coordinate resolution with support teams

What We're Looking For

• 5+ years of experience in technical account management, customer success, or solutions engineering roles
• Strong technical background with the ability to understand and discuss complex security and authentication concepts
• Proven track record of managing enterprise-level customer relationships
• Experience working with B2B SaaS platforms and understanding of cloud infrastructure
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences
• Demonstrated ability to manage multiple accounts and prioritize effectively
• Experience with CRM systems and customer success platforms
• Self-motivated with strong problem-solving abilities
• Willingness to travel occasionally for customer meetings and events

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening conversation. If there's a strong match, we will submit your profile to our client for consideration. We coordinate all communication and feedback throughout the interview process. Please apply exclusively through our platform—do not contact the client directly, as we are managing this search confidentially.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Equal Opportunity

Get A Job.ai is committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We celebrate diversity and are dedicated to creating an inclusive environment for all candidates and team members.