Account Director

Account Director – London

We are representing a confidential digital transformation consultancy seeking an experienced Account Director to lead multi-million-pound client accounts in London. This senior role offers the opportunity to manage P&L, drive revenue growth, and deliver world-class commerce, data, and technology solutions for leading brands and retailers.

Responsibilities

• Manage profit and loss for accounts worth £5-10 million annually
• Engage directly with C-level executives and senior management at client organizations
• Lead engagements with major UK and international brands across commerce and digital experience portfolios
• Undertake regular domestic and international business travel to client sites
• Oversee all service delivery to clients and manage teams of skilled digital professionals
• Drive overall revenue growth, client satisfaction, and new program implementation
• Achieve annual sales revenue targets and account goals
• Own commercial relationships including contracts, consultancy agreements, and SLA management
• Collaborate with stakeholders, team members, and cross-functional groups to deliver optimal client outcomes
• Provide accurate revenue forecasting, account reviews, and strategic account planning

What We're Looking For

Essential:

• Proven experience delivering large-scale projects and change programmes
• Strong digital customer experience (CX) background with ability to guide and advise teams
• Previous Client Services role or senior position within IT or a digital experience agency
• Commercial experience owning and managing P&L
• Value-led approach to understanding client needs and defining roadmaps
• Strong stakeholder management and organizational skills with entrepreneurial, proactive business style
• Current knowledge of market trends with ability to advise on appropriate strategies
• Track record of building and fostering strong client relationships at all organizational levels
• Deep understanding of multi-channel customer solutions and internal organizational impacts

Highly Desirable:

• Excellent negotiation skills with ability to handle sensitive issues tactfully
• Knowledge of the automotive industry
• Strong commercial acumen and contract negotiation experience
• Quantitative and analytical skills with full understanding of ROI analysis
• Excellent communication, presentation, and interpersonal skills
• Problem-solving abilities with creative approach to issue resolution

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your experience and career goals. We then submit qualified candidates to our client for consideration. Please do not contact the client directly—all communication flows through Get A Job.ai to ensure a professional and organized process.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to fostering an inclusive recruiting process. We welcome applications from all qualified candidates regardless of background or characteristics.