Customer Care Specialist – Spend -German Speaker

About This Opportunity

We are representing a confidential SaaS organization seeking a Customer Care Specialist with German language fluency to join their team in Berlin. Our client operates in the business productivity and financial management space, serving thousands of companies across Europe and beyond. This is an excellent opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys solving problems for a diverse client base.

As part of the Customer Care team, you will be the first point of contact for customers, handling inquiries across multiple channels and ensuring every interaction reflects exceptional service standards. You'll collaborate with cross-functional teams while building deep product knowledge in an evolving technology platform.

Responsibilities

• Respond to customer queries via email, chat, and phone in a timely and professional manner
• Troubleshoot and resolve issues while providing accurate information and appropriate follow-up
• Document all customer interactions and escalate complex cases to appropriate internal teams
• Take ownership of incoming requests, including creating and managing tickets for the internal organization
• Track incidents and bugs through to resolution, ensuring customer satisfaction
• Handle customer inquiries for clients based in Germany, Switzerland, and across Europe
• Serve as the internal knowledge resource on operational use of the software platform

What We're Looking For

• Fluency in both English and German (additional European languages are a strong advantage)
• Background in finance or accounting is highly valued
• Proven operational experience managing high volumes of external customer inquiries and internal team coordination
• Ability to multitask effectively and handle a variety of requests at high frequency
• Structured, detail-oriented approach to work with strong organizational skills
• Excellent communication skills and customer service mindset
• Experience with ticketing systems and customer support tools preferred

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and career goals. Qualified candidates will then be submitted to our client for consideration. We coordinate all interview scheduling and provide guidance throughout the process. Please do not attempt to contact the client directly, as all communication must flow through our recruiting team to ensure a professional experience for everyone involved.

This is a hybrid position requiring in-office presence three days per week in Berlin. Our client values in-person collaboration for connectivity and team development. Relocation assistance may be available for exceptional candidates.

Pay

Compensation details will be discussed during the screening process based on experience level and qualifications.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of background, identity, or personal characteristics. We evaluate candidates based on skills, experience, and potential to succeed in the role.