Enterprise Account Manager

About This Opportunity

Get A Job.ai is representing a confidential payments infrastructure company in their search for an Enterprise Account Manager. Our client operates a payments orchestration platform used by mid-market and enterprise businesses across the United States.

This is a strategic, quota-carrying role where you'll manage a portfolio of high-value accounts and drive retention and expansion through consultative engagement. You'll work with complex B2B customers who rely on our client's platform to connect payment gateways, secure transaction data, and optimize payment routing across multiple markets.

The position is US-based and requires regular domestic travel to support customer relationships and internal collaboration during US business hours.

Responsibilities

• Manage a portfolio of enterprise accounts representing approximately $3M+ in annual recurring revenue
• Build and maintain strategic, multi-threaded relationships across customer organizations
• Develop account plans and deliver quarterly business reviews with measurable success criteria
• Identify and execute on expansion opportunities through usage analysis and customer engagement
• Forecast retention, growth, and risk accurately within your assigned book of business
• Lead renewal and upsell strategies, including contract structuring and commercial negotiations
• Collaborate cross-functionally with product, sales, and support teams to deliver customer outcomes
• Provide market feedback and customer insights to inform product roadmap and go-to-market strategy
• Support customer reference programs and contribute to case study development
• Leverage AI-powered tools to enhance account planning, data synthesis, and customer insights

What We're Looking For

Required:

• 3+ years in Account Management, Customer Success, or B2B SaaS Sales with expansion or quota-carrying responsibilities
• Experience in payments, fintech, or infrastructure/API-first SaaS environments
• Demonstrated success managing accounts with $3M+ ARR and achieving strong retention and growth metrics
• Proficiency with Salesforce, forecasting tools (e.g., Clari), and account planning frameworks
• Strong consultative communication skills and ability to influence stakeholders at multiple levels
• Proven ability to manage complex priorities independently while collaborating across teams
• Willingness to travel regularly within the United States
• Current legal authorization to work in the United States without sponsorship

Valued Additional Experience:

• Background supporting consumption-based or usage-based SaaS pricing models
• Experience in growth-stage SaaS companies scaling from $20M–$100M ARR
• Familiarity with hybrid customer models (self-serve, mid-market, enterprise)
• Track record navigating evolving product portfolios and pricing structures

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to assess fit and background. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the hiring company directly, as all communication is managed through our recruiting process.

Finalist candidates should expect a background and reference check as part of the client's standard hiring process for roles involving sensitive payment data.

Benefits

Our client offers US-based employees a comprehensive benefits package, including:

• Competitive base salary plus equity participation
• Medical and dental coverage with 100% employer-paid options available
• Company-paid life and disability insurance
• Vision and supplemental insurance options, plus flexible spending accounts
• Open paid time off policy and 12 weeks paid parental leave
• 401(k) matching (5% up to $5,000 annually)
• $1,000 annual professional development stipend
• Monthly remote work stipend, company-issued MacBook, and accessory reimbursement
• Access to professional coaching services
• Periodic visits to headquarters in Durham, North Carolina for remote team members

Pay

Compensation details will be discussed during the interview process and are dependent on experience and qualifications.

Equal Opportunity: Get A Job.ai and our client are committed to equal opportunity employment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Our client uses structured interviews, skills-based assessments, and bias awareness practices in their hiring process.