Retail Stadium General Manager (Wembley Stadium)

About This Opportunity

Our talent team at Get A Job.ai is recruiting a Retail Stadium General Manager for a confidential sports retail client operating at a major London venue. This is a high-impact leadership role with full accountability for commercial performance, event retail execution, inventory management, and workforce planning across both permanent retail space and event-day activations.

You will lead the complete retail operation at this iconic stadium location, delivering sustainable revenue growth and exceptional fan experiences across multiple retail formats including permanent stores, external concourses, internal levels, and hospitality locations. This role requires strategic partnership management with senior venue stakeholders and cross-functional leadership across operations, merchandising, supply chain, and support teams.

Responsibilities

• Own the commercial performance of the stadium retail operation, delivering against sales budgets, forecasts, and KPIs including footfall, conversion, average order value, and labour productivity
• Provide overall leadership for event retail execution across all venue locations, ensuring robust staffing, stock, equipment, technology, security, and contingency planning for every activation
• Act as the senior retail contact for venue partners and key stakeholders, representing the business in operational and commercial meetings and ensuring agreed actions are delivered
• Build a high-performing management and supervisory team with clear accountability across store, events, inventory, and workforce planning, creating succession plans and development pathways
• Deliver exceptional fan experiences across all retail touchpoints, identifying opportunities to grow the business through new retail concepts, improved space utilisation, and enhanced fan engagement
• Manage labour, controllable costs, and operational expenditure within agreed budgets, driving loss prevention activity and ensuring compliance with accounting, stock, security, health and safety policies
• Work cross-functionally to align planning and execution, embedding lessons learned and best practices into standard operating procedures
• Leverage performance data, footfall analysis, and post-event reviews to drive insight-led improvements across the operation
• Champion continuous improvement across store, event, and inventory operations, encouraging the team to surface and act on new ideas
• Apply AI and digital tools to improve efficiency, quality, and outcomes, demonstrating adaptability in adopting new technologies

What We're Looking For

• Successful senior retail or venue management experience with clear accountability for significant sales and operational performance across multiple revenue streams
• Proven experience leading complex, high-volume operations and major event delivery, managing competing priorities across store and event formats simultaneously
• Strong commercial judgement with hands-on experience of budgeting, forecasting, and KPI management including footfall, conversion, AOV, and labour productivity
• Demonstrable ability to build and sustain senior stakeholder and partner relationships, operating as a trusted commercial contact for venue and rights-holder partners
• Strong people leadership capability with experience managing through others and creating clear accountability across permanent, core, and casual workforces
• Experience within sports, stadium, event, or high-footfall retail environments is highly desirable
• Flexibility to work matchdays, concerts, major events, evenings, and weekends as required by the nature of stadium retail
• Willingness to travel occasionally to support business needs and stakeholder engagement
• Curiosity and adaptability in using data and digital tools to inform decisions and enhance performance

How We Work With You

When you apply through Get A Job.ai, your application goes directly to our recruitment team. We conduct an initial screening to understand your experience and match it with our client's requirements. If there's a strong fit, we submit your profile to the client and support you through their interview process. Please do not contact the client directly—all communication should go through Get A Job.ai to ensure a coordinated and professional recruitment experience.

Location and Working Arrangements

This is an on-site position based at the stadium in Wembley, London. The role requires presence during events, matchdays, and peak trading periods including evenings and weekends.

Equal Opportunities

Get A Job.ai is committed to equal opportunity employment. We evaluate all candidates based on merit, qualifications, and business needs, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.