Strategic Customer Success Manager – Italian Speaking

About This Opportunity

We are representing a confidential AI technology client in their search for a Strategic Customer Success Manager with fluency in Italian and English. This is a remote opportunity for candidates based anywhere in Europe.

Our client is a rapidly scaling enterprise software organization transforming how global businesses create and share visual content. You'll work with Fortune 100 accounts across Europe, driving adoption, retention, and expansion of an innovative platform that's changing workplace communication.

Responsibilities

• Build and maintain trusted advisor relationships with enterprise clients, primarily Italian-speaking accounts across Europe
• Own the full customer lifecycle from onboarding through renewal and expansion, ensuring clients achieve measurable ROI
• Conduct regular strategic business reviews with C-suite and senior stakeholders, identifying opportunities and mitigating risks
• Partner closely with sales teams to create cohesive onboarding experiences for new enterprise users
• Manage a book of business with clear accountability for retention, growth KPIs, and health metrics
• Educate clients on platform capabilities and best practices, enabling them to transform their content creation workflows
• Forecast account health, proactively addressing churn risks and surfacing upsell opportunities
• Coordinate cross-functional resources to deliver exceptional client outcomes

What We're Looking For

• Fluency in Italian and English – essential for managing Italian-speaking enterprise accounts
• Proven customer-facing experience in Customer Success, Account Management, Technical Account Management, or Implementation roles within B2B SaaS environments
• Track record managing a book of business with accountability for retention, expansion, and forecasting
• Experience engaging technical and business stakeholders at all levels, including executive leadership
• Demonstrated success in enterprise client onboarding, relationship building, and establishing yourself as a trusted advisor
• Strong business acumen with the ability to articulate ROI and value realization
• Comfort with technology platforms and willingness to learn product functionality hands-on
• Based in Europe with the ability to work remotely
• Results-driven mindset with focus on outcomes and client success metrics

How We Work With You

Get A Job.ai is managing this confidential search on behalf of our client. When you apply through our platform, one of our talent team members will conduct an initial screening to understand your background and fit for the role. If there's a strong match, we'll submit your profile to the client for consideration and guide you through their interview process.

Please apply exclusively through Get A Job.ai. Do not attempt to identify or contact the client directly, as this will disqualify your application. We are your advocate throughout the process and will keep you informed at every stage.

Pay

Compensation details will be discussed during the screening process and are competitive for the European market, including equity participation in a high-growth organization.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with clients who share our commitment to building diverse, equitable teams.