Customer Success Manager

About This Opportunity

We are representing a confidential SaaS organization seeking a Customer Success Manager to join their growing team in Canada. In this role, you'll serve as the strategic account owner for a portfolio of enterprise clients, driving product adoption, mitigating churn risk, and expanding customer relationships. This is a remote position with significant impact on customer retention and revenue growth.

Responsibilities

• Serve as the primary account owner and trusted advisor for a portfolio of enterprise customers, managing relationships with a one-to-many approach
• Identify and proactively mitigate churn risk across your customer portfolio to achieve company retention targets
• Maintain and expand monthly recurring revenue through proven strategies that drive product adoption and account growth
• Quarterback cross-functional initiatives across sales, onboarding, support, product, finance, and operations teams to ensure customer success
• Analyze lifecycle metrics and execute onboarding, enablement, adoption, and retention programs
• Employ multi-channel communication strategies including video, email, phone, and partner engagement to maximize customer touchpoints
• Manage multiple priorities effectively while maintaining a high standard of proactive customer engagement
• Ensure overall customer satisfaction and develop reference-able relationships

What We're Looking For

• Proven track record of exceeding sales and customer success goals with verifiable results
• Highly organized with strong ability to manage multiple tasks and competing priorities simultaneously
• Rare blend of technical acumen and sales skills wrapped in a customer-centric mentality
• Strong analytical and problem-solving abilities with capacity to develop quick, accurate situational awareness
• Enterprise-ready, solution-oriented mindset to understand and resolve complex customer issues
• Experience and comfort interacting with and influencing C-level executives
• Excellent written and verbal communication skills with understanding of situational best practices
• Strong presentation skills for both small and large audiences
• Ability to lead, manage, or influence internal and external stakeholders to achieve successful outcomes
• Experience in SaaS, Get A Job.aial media management platforms, and enterprise software solutions

How We Work with You

As your recruiting partner, Get A Job.ai manages the full application process on behalf of our client. When you apply through our platform at getajob.ai, one of our experienced recruiters will screen your qualifications and coordinate your submission to the client organization. Please apply exclusively through Get A Job.ai—direct contact with the client is not part of this process.

Pay

Pay via Get A Job.ai: $70,000 to $100,000 CAD base salary plus bonuses and commission. Final compensation is determined by factors including relevant skills, experience, and education.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and considers all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.