Customer Success Operations Manager

About This Opportunity

We are representing a confidential SaaS organization seeking a Customer Success Operations Manager based in Paris. Our client is a high-growth technology company operating at significant scale, serving enterprise customers globally.

This role will own the strategic and operational infrastructure of the Customer Success organization, building the systems, workflows, and cross-functional alignment that enable the team to scale efficiently while delivering exceptional customer experiences.

Responsibilities

• Partner with CS leadership on annual and quarterly planning, territory design, and segmentation strategy
• Collaborate with Data & Analytics teams on target setting and capacity modeling
• Build and manage operating rhythms including QBRs, forecast reviews, and planning cycles
• Own and manage the CS platform as a core component of the tech stack
• Design and refine CS workflows across the complete customer journey
• Build scalable playbooks and engagement models for onboarding, adoption, renewals, expansion, and risk management
• Design incentive compensation structures that optimize customer outcomes
• Drive cross-functional collaboration between CS, Professional Services, Sales, Product, and Marketing
• Operationalize clear handoffs, voice-of-customer insights, and value-driven expansion motions
• Drive adoption of AI and automation to streamline workflows and scale CSM capacity

What We're Looking For

Required qualifications:

• 5-8 years of Operations experience in Customer Success, Revenue Operations, or Business Operations within SaaS or high-growth tech environments
• Proven experience designing and implementing CS systems, workflows, and success metrics in a mature revenue organization ($100M+ ARR)
• Deep understanding of customer lifecycle management and CS platforms (e.g., Gainsight, Totango, Vitally)
• Strong analytical and strategic thinking capabilities; ability to translate data into actionable insights
• Experience designing team and individual targets plus incentive compensation plans
• Exceptional communication and stakeholder management abilities
• Comfort operating in fast-paced, scaling environments with evolving priorities
• Familiarity with customer segmentation, NRR models, and renewal/expansion forecasting

Preferred qualifications:

• Knowledge of SQL, BI tools, or scripting for operational analytics
• Experience with business planning platforms
• Enterprise performance management industry experience

How We Work With You

Our talent team at Get A Job.ai has been exclusively engaged to find the right candidate for this role. When you apply through our platform, a dedicated recruiter will screen your background and qualifications. Strong candidates will then be submitted directly to our client for consideration. Please do not contact the client organization directly, as all applications must be coordinated through Get A Job.ai to be considered.

This is a hybrid position based in the Paris office.

Pay

Compensation details will be discussed during the screening process and are competitive for the Paris market, including base salary, equity, and comprehensive benefits.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates. All qualified applicants will receive consideration without regard to age, color, family status, gender identity, marital status, national origin, disability, sex, sexual orientation, or any other characteristic protected by applicable laws.