Customer Success Manager – French Mid Market

About This Opportunity

We are representing a confidential SaaS organization seeking a Customer Success Manager - French Mid Market based in Paris. Our client is a rapidly scaling technology company in the enterprise software space, and this role offers the opportunity to work with a sophisticated platform serving major corporate and enterprise accounts.

This is a hybrid position requiring three days per week in the Paris office. Remote work is not available for this role.

Responsibilities

• Develop clear success and value realization plans for corporate and enterprise accounts, managing champions and aligning stakeholders to deliver measurable business outcomes
• Navigate multiple departments within client organizations to expand use cases and drive annual recurring revenue while reducing portfolio risk
• Oversee customer implementations, ensuring deep platform understanding and high adoption rates across your book of business
• Deliver compelling presentations and provide recommendations on best practices to optimize customer engagement
• Lead community development initiatives through thought leadership, events, and establishing industry best practices
• Collaborate closely with product teams, contributing insights to shape product vision and roadmap
• Take full ownership of revenue metrics including renewals and expansion opportunities within your portfolio

What We're Looking For

• Significant experience in customer success, account management, or similar roles within software/SaaS companies
• Proven track record managing corporate and enterprise accounts, driving adoption, satisfaction, renewals, and expansion
• Experience with AI customer engagement strategies, automation technologies, and relevant platforms
• Strong commercial mindset with ability to own revenue responsibility across your book of business
• Curiosity about new technology adoption and enthusiasm for working with cutting-edge products
• Excellent analytical skills to interpret customer data, identify trends, and uncover growth opportunities
• Outstanding communication and interpersonal abilities, with capacity to build rapport at all organizational levels
• Fluency in both French and English is required
• Results-oriented approach with proactive, strategic problem-solving skills in fast-paced environments
• Self-motivated and adaptable, comfortable working independently and collaboratively across functions

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for the role. Once we identify strong alignment, we'll prepare and submit your profile to our client for consideration. Please do not attempt to contact the client organization directly, as all communication is managed through our talent team to ensure the best experience for all parties.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applicants from all backgrounds and evaluate candidates based on qualifications and merit.