Systems Associate (Graduate/Entry-level opportunity)

About This Opportunity

We are representing a high-growth technology company serving the insurance sector. Our client has built an AI-powered platform used by nearly 60 of the world's largest insurers to transform how they assess and price risk. Backed by top-tier venture capital and scaling globally, they're looking for a Systems Associate to join their internal IT function in London.

This is a graduate or entry-level role with real progression potential. You'll be the front door for all internal technology requests, evolving from queue owner to platform expert as you build the technical and operational skills that make internal systems run smoothly.

Responsibilities

• Own incoming technology requests: triage, prioritise, route, and resolve issues while keeping stakeholders informed throughout
• Apply ITIL/ITSM principles to ensure service requests are handled efficiently and consistently
• Identify recurring patterns and root causes, then implement solutions—better templates, self-service workflows, proactive communications—that prevent repeat tickets
• Build scripts, automations, and integrations that reduce manual work and improve the internal platform over time
• Serve as the go-to expert for colleagues using internal applications, devices, and AI tools—helping them understand what's possible and removing friction
• Contribute to strategic platform projects, including infrastructure design and technical foundations (approximately 20% of the role)
• Document processes, create knowledge base articles, and improve how the team shares information

What We're Looking For

• Graduate or candidate with 1–2 years of experience in IT support, systems administration, or a related technical role
• Comfortable writing scripts and configuring automations—you think in repeatable patterns rather than one-off fixes
• Already using AI tools as part of everyday work (triage, documentation, automation scaffolding) with good judgment about when they help and when they don't
• Self-directed problem solver who researches issues, tests solutions, and comes back with recommendations rather than just questions
• Reliable under volume: can own a queue, keep work moving, and maintain high standards whether handling routine requests or complex changes
• Strong communication skills—able to explain technical concepts clearly and keep non-technical stakeholders informed
• Honest about what you know and don't know yet, with a track record of applying feedback quickly
• Comfortable with ambiguity and changing priorities in a fast-paced environment
• Right to work in the UK (visa sponsorship details available upon application)

How We Work With You

When you apply through Get A Job.ai, a recruiter from our talent team will review your profile and arrange an initial conversation to understand your background and career goals. If there's a strong match, we'll prepare and submit your application to our client on your behalf.

Please do not contact the employer directly. All communication and coordination will flow through Get A Job.ai to ensure the best candidate experience and to protect the confidential nature of this search.

The interview process typically includes an introductory conversation with the talent team, a deep-dive discussion with the hiring manager, a meet-the-team session with a skills assessment component, and a values-focused conversation with senior leadership.

Location & Benefits

This role is based in London with a hybrid working arrangement. Our client offers a competitive benefits package including a substantial training and conference budget, 25 days holiday plus bank holidays, pension scheme, private healthcare, mental health support, wellbeing allowance, cycle to work scheme, and income protection. The office environment includes top-spec equipment, regular team events, fully stocked refreshments, and access to cutting-edge AI tools with experimentation budget.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and will ensure your application receives fair consideration regardless of age, race, gender identity, religion, disability status, sexual orientation, or any other protected characteristic.