- Company: Get A Job.ai
- Location: London
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential AI technology client seeking a Senior Customer Success Manager in London. In this role, you will partner with enterprise customers to guide them through AI-driven transformation initiatives. Your work will span strategic planning, requirements gathering, solution design collaboration, and long-term relationship management.
Your day-to-day responsibilities include:
- Developing trusted advisor relationships with customers, from c-suite stakeholders to individual contributors
- Facilitating requirements gathering and process mapping for standard operating procedures; documenting in clear, precise, and actionable terms
- Collaborating with engineers to translate customer requirements into solution designs, guiding customers on configuration best practices and prompt strategy
- Monitoring usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
- Maintaining deep product knowledge of fast-expanding AI capabilities; remaining market aware of the evolving AI-agent industry
- Leading Success Plans, QBRs/EBRs, and strategic planning sessions with customers
- Prioritizing competing demands to drive the highest-value outcomes across your customer portfolio
- Being the Voice of the Customer internally, advocating for customers' needs and shaping solutions strategy
What We're Looking For
Our client seeks candidates with 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS Customer Success Manager roles. You should bring strong technical acumen and a passion for AI and agent-building (coding not required).
Key qualifications include:
- Experience with business process mapping, requirements analysis, and solution design
- Ability to simplify and communicate complex problems clearly across diverse audiences
- Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
- Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
- Self-motivated, adaptable, and curious team player with a high level of self-efficacy
How We Work with You
When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening conversation. If there's a strong match, we will submit your candidacy to our client for consideration. Throughout the process, we serve as your advocate and guide. Please do not contact the client directly, as all communication should flow through our recruiting team to ensure the best outcome for your application.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Equal Opportunity
Get A Job.ai is committed to inclusive recruiting practices. We evaluate all candidates based on qualifications and merit, and we welcome applications from individuals of all backgrounds.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in London, UK
Weather right now in London, UK: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
London is the capital and largest city of England and the United Kingdom, with a population of 9.1 million people in 2024. Its wider metropolitan area is the largest in Western Europe, with a population of 15.4 million. London stands on the River Thames in southeast England, at the head of a 50-mile (80 km) tidal estuary down to the North Sea, and has been a major settlement for nearly 2,000 years. Its ancient core and financial centre, the City of London, was founded by the Romans as Londinium and has retained its medieval boundaries. The City of Westminster, to the west of the City of London
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
Nearby green space: 12 parks within 1.5km — closest is Whitehall Garden (364m). via OpenStreetMap
Nearest public transit: Charing Cross (station, 41m). via OpenStreetMap
- Elevation 18m (59 ft)
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Market context
- Similar listings in London 3
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Customer Success Manager
- Employer Get A Job.ai
- Location London
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 16, 2026
- Apply by October 16, 2026
- Overview Full job description on this page (392 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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