Senior Account Manager

Responsibilities

We are representing a confidential marketing production organization seeking a Senior Account Manager to join their activation team in Watford. This is an embedded client-facing role working onsite at the client's office approximately 2–3 days per week, with occasional visits to the London office.

You will manage digital media projects from brief to final delivery, coordinating web, email, and paid media campaigns. Working alongside an in-house creative team, you will ensure all stakeholders—internal teams, client contacts, and external agencies—adhere to schedules and deliver on time.

Client Management:

• Immerse yourself in the client's brand and retail offerings
• Prepare client proposals and present creative work to a high standard
• Provide weekly status reports and detailed contact reports following meetings
• Set and manage expectations on deliverables and timeframes
• Escalate serious issues immediately with recommended solutions
• Identify process improvements to benefit workflows
• Build strong day-to-day relationships with all stakeholders through proactive communication

Project Management:

• Coordinate among internal teams, client stakeholders, and third-party partners
• Consistently deliver against contractual SLAs and KPIs
• Manage projects end-to-end ensuring materials are on time and of the highest quality
• Use project management tools including Workfront and Trello
• Monitor and update all timelines with realistic expectations
• Ensure quality control procedures are followed before client delivery
• Manage your workload effectively and communicate support needs to your line manager
• Mentor and manage other team members

What We're Looking For

Essential Skills:

• Strong time management and prioritisation skills in a fast-paced environment
• Exceptional attention to detail
• Can-do attitude and ability to work under pressure
• Strong interpersonal and proactive communication skills
• Highly organized, detail-oriented, and client-focused approach
• Team player mindset
• Quick learner when it comes to different software platforms
• Strong IT literacy: Word, Excel, PowerPoint
• Strong numeracy skills
• Fluent oral and written English

Desirable Experience:

• Basic understanding of digital media channels (web, email, paid media)
• Experience managing multi-market accounts in the retail sector
• Background in creative, branding, social, digital, or print production
• Experience with creative adaptation briefs

This is a hybrid role with approximately 4 days per week in the office. If you require flexibility or accommodations, please discuss during the interview process.

How We Work with You

Our talent team at Get A Job.ai partners with leading organizations to place exceptional candidates. When you apply through our platform, a dedicated recruiter will screen your application and discuss the role in detail with you. If there's a strong match, we will submit your profile to our client for consideration.

Please note: all applications must come through Get A Job.ai. Do not contact the client directly, as this may disqualify your candidacy.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of background, identity, or circumstance.