- Company: Get A Job.ai
- Location: London
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential data technology organization seeking a Senior Customer Success Manager to join their Enterprise team in London. This is a full-time role within their Revenue department, working with some of their largest global accounts.
In this position, you'll take ownership of key client relationships, helping enterprise customers achieve their desired outcomes through strategic consultation, proactive relationship building, and expert guidance on data solutions. You'll work as part of a global account team to drive value realization and support growth across major accounts.
Responsibilities
- Establish and maintain strong relationships with key stakeholders and end users across enterprise accounts
- Consult clients on how to solve business challenges and achieve desired outcomes with the platform
- Create and maintain success plans to document and track achievement of client objectives
- Identify and support growth opportunities in partnership with Account Management counterparts
- Pull, interpret, and deliver regular usage reports and analytics for your portfolio of accounts
- Collaborate with the global team to develop strategies for user engagement, onboarding materials, and project support
- Accurately forecast account risk and develop mitigation plans with account managers
- Work closely with internal teams to deliver custom projects and strategic workshops
- Serve as the voice of the customer and channel feedback to relevant departments
What We're Looking For
Essential qualifications:
- Proven experience in a Customer Success or Account Management role, ideally at enterprise level
- Strong interpersonal skills with demonstrated ability to build solid internal and external relationships
- Strong analytical skills with high attention to detail
- Proactive, curious-minded, and organized team player with innovative ideas to drive customer engagement and adoption
- Ability to bring data to life through storytelling and present with confidence
- Passion for building trust and communicating effectively with customers
- Ability to work autonomously and identify process improvements
- Natural adaptability to switch between different roles and responsibilities
- Highly organized with ability to juggle multiple tasks and competing deadlines
- Customer-focused mindset with natural ability to understand client challenges and deliver exceptional service
Nice to have:
- Experience working in Customer Success or Support teams at SaaS businesses
- Familiarity with market research or audience profiling data
- Experience using tools such as Intercom, Salesforce, Mixpanel, SalesLoft, or Zendesk
How We Work With You
Candidates apply through the Get A Job.ai platform. Our talent team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please note that direct contact with the client is not permitted during the application process—all communication will flow through Get A Job.ai.
Pay
Compensation details will be discussed with qualified candidates during the screening process.
Equal Opportunity: Get A Job.ai is committed to inclusive recruitment practices. We welcome applications from candidates of all backgrounds and work to ensure an accessible, equitable hiring process.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Senior Customer Success Manager
- Employer Get A Job.ai
- Location London
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 15, 2026
- Apply by October 16, 2026
- Overview Full job description on this page (470 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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Occupation family: Customer Success Manager
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