Customer Solution Architect, Team Lead

About This Opportunity

We are representing a confidential database platform company seeking a Customer Solution Architect Team Lead to build and manage a high-performing technical team across the Americas (LATAM, Canada, USA). This is a fully remote leadership role supporting East Coast region customers.

In this position, you'll lead a team of Customer Solutions Architects who serve as trusted technical advisors to customers ranging from agile startups to enterprise organizations with scaled production workloads. You'll be responsible for both people management and customer outcomes—coaching your team through pre-sales discovery, proof-of-value onboarding, and ongoing technical success.

Responsibilities

As the CSA Team Lead, you will:

• Hire, coach, and develop a global team of Customer Solutions Architects who deliver technical excellence and drive customer success
• Collaborate cross-functionally with Sales, Product, and Engineering teams to define and scale the CSA function across the customer journey
• Create structured onboarding, training, and development programs to elevate your team's capabilities in technical storytelling, database optimization, and customer success strategy
• Lead pre-sales technical discovery efforts to uncover business objectives, set platform expectations, and define success criteria
• Guide your team in designing tailored platform demonstrations for high-value customers and providing usage estimates for deal sizing
• Support proof-of-value execution by defining scopes, timelines, and success criteria that drive high conversion rates
• Build reusable onboarding assets (templates, documentation, webinars) that accelerate time-to-value
• Coach CSAs through architecture reviews, schema design evaluations, and performance tuning for production environments
• Develop detailed account plans focused on adoption and expansion opportunities
• Advocate for customer feedback internally and communicate product roadmap updates back to customers
• Step in directly with strategic customers during complex escalations, architectural deep dives, or critical onboarding milestones

What We're Looking For

• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering
• 2+ years of people management or team leadership experience, preferably in a high-growth, technical startup environment
• Strong background with relational databases (PostgreSQL strongly preferred), including deep understanding of schema design, indexing, and query performance optimization
• Hands-on experience building modern web applications using frameworks such as React, Svelte, Vue, or Node.js
• Excellent technical communication skills with the ability to translate complex technical concepts into actionable outcomes for both customers and team members
• Proven experience with stakeholder alignment, conflict resolution, and cross-functional collaboration
• Familiarity with tools like HubSpot, BigQuery, and business intelligence dashboards
• Ability to build trust and act as a platform champion both internally and with customers

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your background and schedule an initial screening conversation. We'll discuss your leadership experience, technical expertise, and career goals to ensure strong mutual fit. Once aligned, we'll coordinate your introduction to our client and support you throughout their interview process. Please apply exclusively through Get A Job.ai rather than contacting the client directly.

Pay

Compensation details will be discussed during the screening process and are competitive with market rates for senior leadership roles in the database and developer tools space.

Additional Benefits: This fully remote role includes equity ownership, comprehensive health insurance coverage, technology allowance, professional development budget, annual company off-sites, and flexible asynchronous work arrangements.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.