Senior Manager, Digital Content Strategy & Operations * Work from home

About This Opportunity

Our recruiting team at Get A Job.ai is representing a confidential humanitarian services organization in their search for a Senior Manager, Digital Content Strategy & Operations. This is a fully remote position based in the United States, with a preference for candidates located on the East Coast.

This role sits at the intersection of digital strategy and hands-on execution. You'll lead digital content strategy, experience optimization, and operations across key digital properties including a major organizational website and mobile application. A significant initial focus will involve serving as the content strategy and project management lead for a major website redesign and re-platform initiative.

Responsibilities

Digital Transformation & Project Management

• Serve as the primary content strategy and project management lead for an organizational website redesign and re-platform
• Lead the content workstream from discovery and strategy through planning, migration, localization, implementation, QA, launch, and post-launch optimization
• Translate complex, cross-functional initiatives into clear strategies, workplans, milestones, dependencies, and deliverables
• Establish processes that enable stakeholders across departments to effectively participate in content planning, review, migration, and implementation
• Manage timelines, deliverables, dependencies, risks, and resources while escalating issues and removing roadblocks
• Partner with UX, design, technology, SEO, analytics, marketing, product, and business stakeholders to ensure integrated content and experience decisions
• Support multilingual and Spanish-language content requirements in partnership with translation partners

Digital Content Strategy & Operations

• Own the end-to-end content process across web and mobile app properties from discovery through launch and ongoing optimization
• Develop and execute content strategies that achieve measurable business objectives including engagement and conversion goals
• Lead promotional content across web and app, including homepage experiences, campaign placements, in-app promotions, badges, feature announcements, and terms and conditions
• Evaluate business and stakeholder digital content requests through the lens of user needs, customer journeys, content strategy, UX, SEO, accessibility, and platform capabilities
• Partner with UX and design teams to develop user journeys, wireframes, page structures, and component requirements
• Ensure content is structured and optimized for modern search experiences, including SEO and emerging AI search optimization
• Write, edit, or direct content development ensuring content is compelling, concise, user-centered, on-brand, and designed to drive action

Data, Analytics & Continuous Optimization

• Establish and monitor KPIs for digital content and experiences in partnership with marketing, analytics, and business teams
• Translate data and analytics into clear insights, recommendations, and prioritized actions
• Develop and maintain reporting dashboards that provide actionable visibility into digital performance

Accessibility, Governance & Best Practices

• Serve as a digital content accessibility lead, ensuring digital experiences meet accessibility standards and provide inclusive experiences
• Conduct regular content audits identifying opportunities to improve accessibility, usability, content quality, SEO, and overall digital experience
• Develop documentation, governance, workflows, templates, and operating processes that make digital content work more efficient and scalable

What We're Looking For

• Bachelor's degree or equivalent combination of education and experience in communications, marketing, English, digital media, business, or related field
• 6-10+ years of relevant experience in digital marketing, digital experience, content strategy, web, digital product, content operations, or related disciplines
• Demonstrated experience leading complex web or digital initiatives from strategy through implementation, launch, and optimization
• Experience managing cross-functional digital programs involving multiple stakeholder groups and influencing outcomes without direct authority
• Experience with content management systems; Adobe Experience Manager (AEM) strongly preferred
• Strong understanding of digital content strategy and experience best practices including UX, information architecture, SEO, accessibility, content structure, and conversion
• Ability to develop digital content including copywriting, selecting imagery, and envisioning page content and user actions
• Experience using web analytics and performance data to inform digital strategy and optimization; Adobe Analytics preferred
• Exceptional project management, organizational, prioritization, problem-solving, and communication skills with the ability to simplify complex ideas
• Demonstrated ability to work effectively in a complex, matrixed organization and build alignment across functions
• Self-motivated with exceptional communication skills and ability to collaborate effectively across teams in a fully remote environment

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening call to understand your background and career goals. If there's a strong mutual fit, we will submit your profile to our client for consideration. We ask that candidates work exclusively through Get A Job.ai throughout this process and not contact the employer directly, as this allows us to best represent your interests and coordinate the interview process effectively.

Pay

This is a full-time, salaried position. Specific compensation details will be discussed during the screening process based on your location and experience.

Equal Employment Opportunity: Get A Job.ai is committed to equal employment opportunity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, and other legally protected characteristics.