Technical Account Manager – UK

About This Opportunity

Our talent team at Get A Job.ai is representing a fast-growing enterprise software client in the AI governance and security space. They're building the infrastructure that large organizations depend on to manage intelligent systems safely and effectively, and they need a technical, customer-focused professional to own post-sale relationships with their enterprise accounts.

This is a hands-on Technical Account Manager role based in London (hybrid). You'll be the technical face of the platform for a portfolio of enterprise clients—guiding onboarding and integration, becoming the trusted expert customers turn to for technical guidance, and working closely with sales, product, and engineering teams to drive customer success and growth.

As the first UK-based TAM hire for this client, you'll help shape how they deliver success at scale. This organization expects team members to work intelligently and efficiently, embracing AI-assisted workflows to move faster and accomplish more.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of enterprise accounts, building trust from initial deployment through renewal and expansion
• Own end-to-end project management for onboarding and major implementations: timelines, milestones, resourcing, risk tracking, status calls, and stakeholder accountability
• Guide customers through deployment, integrations, and configuration to accelerate time-to-value
• Develop deep platform expertise to troubleshoot issues, answer technical questions, and build customer confidence
• Monitor account health and usage metrics, identify risks early, and drive actions that maintain engagement and growth
• Manage technical escalations calmly and effectively, coordinating with engineering and product teams to resolve issues and communicate outcomes
• Partner with sales to identify expansion opportunities and ensure technical health supports every renewal
• Channel field insights—feature requests, friction points, real-world usage patterns—back to internal teams to inform product direction
• Create runbooks, guides, and best-practice documentation that make onboarding repeatable and support scalable
• Collaborate across sales, engineering, and product functions to deliver seamless customer experiences
• Help establish the processes and playbooks that will define customer support as the organization scales

What We're Looking For

• 2–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company
• Strong technical fluency with agent architectures, agent security, APIs, SaaS/cloud integrations, and cloud environments
• Proven track record owning post-sale relationships with enterprise customers, including onboarding, adoption, and renewal
• Experience diagnosing and resolving technical issues, including coordinating with engineering teams on fixes
• Exceptional written and verbal communication skills, comfortable working with both technical practitioners and executive stakeholders
• Strong discovery and problem-solving abilities—you get to the root of customer issues quickly
• Comfort delivering polished, tailored product demonstrations and training sessions independently
• Highly organized with rigorous attention to detail across documentation, account health tracking, and follow-through
• Collaborative mindset and ability to thrive in a fast-paced, ambiguous startup environment
• Passion for AI agents, organizational adoption patterns, security considerations, and governance frameworks
• Active use of AI tools and agentic workflows to work more efficiently—drafting documentation, triaging issues, preparing business reviews, tracking account signals
• Based in the United Kingdom with right to work in the UK and flexibility to travel to customer sites as needed

Nice to Have:

• Experience supporting security, AI/ML, or agentic tooling customers
• Hands-on experience creating, deploying, and managing agents
• Prior experience at a high-growth Series A–B SaaS company
• Light scripting or coding ability (Python) and comfort with API tools such as Postman
• Relevant cloud or security certifications (AWS, Azure, or equivalent)

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will screen your application and arrange an initial conversation to understand your background and goals. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process. Please do not contact the client directly—we manage all candidate communications to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process and are competitive for the London market.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable hiring processes.