Call Centre Agents – UAE National

Responsibilities

We are representing a confidential hospitality organization in the United Arab Emirates seeking four Call Centre Agents to join their customer service team. These positions serve as the first point of contact for customers across multiple communication channels.

In this role, you will:

• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond to customer inquiries, complaints, and service requests promptly and accurately
• Provide information about products, services, policies, and procedures
• Record customer interactions and update customer information in the CRM system
• Resolve customer concerns efficiently or escalate complex issues to the relevant department
• Follow up on customer requests to ensure timely resolution
• Meet established performance metrics, including quality, productivity, and customer satisfaction targets
• Maintain confidentiality of customer information and comply with company policies
• Support customer engagement initiatives and contribute to continuous service improvement
• Collaborate with internal teams to ensure a seamless customer experience

What We're Looking For

• UAE National with a valid Family Book (required)
• High School Diploma, Diploma, or Bachelor's Degree
• Previous customer service or call centre experience is an advantage
• Strong verbal and written communication skills in Arabic and English
• Ability to work in a fast-paced environment and manage multiple tasks
• Flexible to work shifts, weekends, and public holidays as assigned by management

How We Work With You

Get A Job.ai represents this employer exclusively for these positions. When you apply through our platform at getajob.ai, one of our talent team members will screen your application and coordinate directly with you throughout the process. If your profile matches the client's requirements, we will submit your candidacy for consideration. Please do not contact the employer directly—all communication should flow through Get A Job.ai to ensure a smooth and professional experience.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable hiring processes.