- Company: Get A Job.ai
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team at Get A Job.ai is representing a confidential property management organization seeking a Customer Care Specialist to join their remote team. This role serves as the primary point of contact for clients, delivering compassionate, responsive support while building lasting relationships across multiple communication channels.
Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner
- Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations as needed
- Manage customer feedback, complaints, and service issues with patience, empathy, and emotional intelligence
- Collaborate with internal teams including operations, technical staff, and sales to resolve complex customer issues efficiently
- Maintain accurate records of all customer interactions, transactions, inquiries, and feedback in the CRM system
- Proactively follow up with customers to ensure full resolution and satisfaction
- Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience
What We're Looking For
- Experience: 1–3 years in customer service, customer support, or client-facing roles
- Communication: Excellent verbal and written English communication skills
- Soft Skills: High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance
- Technical Proficiency: Familiarity with CRM software and modern communication tools
- Work Style: Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability
- Availability: Must work Monday to Friday, 8:30 AM to 5:00 PM EST
- Commitment: This is a full-time, dedicated position—no concurrent employment with other companies permitted
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to assess fit and qualifications. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client organization directly, as all communication must flow through our recruitment process.
Pay
Pay information will be discussed during the screening process with our recruitment team.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity and equal opportunity employment.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
About this role & career path
Traits that fit this role
- Optimism
- Empathy
- Self-Control
- Social Orientation
- Cooperation
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 1-2: Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Care Specialist
- Employer Get A Job.ai
- Location Remote
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 12, 2026
- Apply by October 12, 2026
- Overview Full job description on this page (340 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Care Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Care Specialist
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