Supervisor Customer Service (m/w/d)

About This Opportunity

We are representing a confidential mobility services organization in Germany seeking a Supervisor Customer Service (m/w/d) to join their Corporate Business Support team. In this role, you'll serve as the crucial bridge between frontline service teams and leadership, combining hands-on operational coordination with strategic process improvement initiatives.

Our client operates across multiple European markets and is known for delivering exceptional customer experiences at scale. This position offers the chance to shape daily operations while mentoring a dedicated team of service professionals.

Responsibilities

• Serve as the primary point of contact and subject matter expert for up to 25 team members, acting as the link between frontline staff and team leadership
• Answer product and service-related questions as the go-to expert for customer service processes and contribute to ongoing product development
• Support team leadership with process optimization, onboarding new hires, and planning training programs
• Coordinate and ensure smooth execution of daily operations across the service team
• Monitor and ensure achievement of both qualitative and quantitative performance targets
• Utilize monitoring and reporting tools to analyze performance data and drive continuous improvement

What We're Looking For

• Several years of experience in sales or customer service environments, ideally with previous supervisory or team lead responsibilities
• Strong organizational skills with a solutions-oriented approach and excellent time management capabilities
• Team-focused mindset with a passion for collaboration and the ability to support colleagues through challenging situations
• Very good German and English language skills, both written and spoken
• Solid working knowledge of MS Office programs, particularly Outlook and Word
• Ability to work independently while maintaining alignment with broader team goals

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and ensure strong alignment with the role requirements. We then submit qualified candidates to our client for consideration. Please do not attempt to contact the employer directly, as all communication flows through our recruiting team to ensure a professional and organized process.

Pay

Compensation details will be discussed during the screening process and are competitive with the German market for supervisory customer service roles.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their workforce. We encourage applications from all qualified candidates regardless of background.