Director, Professional Services (North America, EMEA & APAC)

About This Opportunity

We are representing a confidential industrial technology organization in their search for a Director, Professional Services to lead customer delivery across North America, EMEA, and APAC. This is a high-impact leadership role with full ownership of implementation programs, services revenue, and customer expansion across a global portfolio.

You will set the delivery model for three regions, build and lead a team of Project Managers, and drive commercial outcomes through exceptional program execution. This role reports directly to senior executive leadership and carries significant P&L responsibility, including services revenue, program margin, billable milestone attainment, and portfolio growth.

Responsibilities

• Own end-to-end delivery of large-scale enterprise implementation programs from greenfield deployments through rollout expansions, ensuring contractual deliverables and customer ROI targets are met
• Drive services expansion and revenue growth through delivery excellence, converting successful implementations into additional rollouts, training engagements, and cross-sell opportunities
• Partner with sales teams to scope, price, and present professional services opportunities to enterprise prospects and customers
• Write and negotiate statements of work and change orders while protecting margin and delivery commitments
• Surface program risks early and drive issues to closure to ensure billable milestones land on time and project hour overruns remain contained
• Recruit, hire, and lead Project Managers who carry account responsibility, setting performance standards and developing the team
• Serve as trusted advisor to customer executives, delivering strategic roadmaps tied to their operational objectives
• Collaborate cross-functionally with sales, product, and customer success teams to ensure program alignment and rapid escalation resolution
• Track and report on program health, resource utilization, and commercial metrics, making course corrections as needed

What We're Looking For

Required:

• 10+ years delivering professional services, consulting, or enterprise software implementation engagements for large, multi-national accounts
• 3+ years leading project or program managers in a professional services or consulting environment
• 3+ years of SAP Plant Maintenance experience or equivalent operational experience in maintenance, repair, planning and scheduling within industrial sectors
• Proven track record carrying services revenue, margin, or utilization targets with hands-on experience scoping, pricing, and negotiating SOWs and change orders
• Executive-level escalation and conflict management skills across internal and customer stakeholders
• Independent problem solver with high accountability to outcomes and commercial results
• Strong verbal and written English with the ability to lead executive conversations across regions
• Bachelor's degree in a related field or equivalent combination of education and experience
• Willingness to travel up to 50% domestically and internationally

Preferred:

• Delivery experience across two or more of North America, EMEA, and APAC, managing distributed teams and customers across multiple time zones
• Experience with professional services automation or CRM tools for forecasting, staffing, and expansion pipeline management
• Enterprise-scale mobility implementation experience
• Multiple language skills: Spanish, French, or German strongly preferred

How We Work With You

Candidates apply through Get A Job.ai. Our recruiting team will conduct an initial screen to understand your background and fit for the role. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our talent team to ensure a smooth process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruiting processes.