Senior Manager, Strategic Accounts Customer Success Managers

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential SaaS organization in their search for a Senior Manager to lead their Strategic Customer Success team. This is a remote position based in the United States, reporting into the Enterprise Sales Organization.

In this leadership role, you will manage a team of 6-9 Strategic Customer Success Managers who support high-value enterprise accounts. You'll be responsible for career development, recruiting, retention strategy, and expansion revenue targets while collaborating with senior sales leadership and cross-functional partners.

Responsibilities

• Lead and develop a team of 6-9 Strategic Customer Success Managers focused on high-complexity enterprise accounts
• Drive retention and expansion goals for a portfolio of strategic customers, with each CSM managing over $4M in ARR
• Develop and iterate on success playbooks that deliver measurable business outcomes for enterprise clients
• Leverage data and analytics to forecast net revenue retention, gross retention rate, and team performance
• Advocate for strategic clients internally, acting as the voice of the customer across product, sales, and marketing teams
• Manage pipeline reviews, escalations, Executive Business Reviews, and account planning processes
• Define tailored success plans that align with customers' business objectives and solve their critical challenges
• Identify and pursue upsell and cross-sell opportunities in partnership with sales teams
• Monitor customer health metrics, proactively mitigate risks, and ensure successful renewals
• Build strong internal and external relationships to consistently advance customer needs

What We're Looking For

• 5+ years of proven experience leading high-performing Customer Success teams in B2B SaaS, specifically with strategic or enterprise clients
• Background with B2B enterprise SaaS platforms using user-based or seat-based licensing models preferred
• Demonstrated success managing a team of CSMs supporting strategic accounts with significant ARR ($4M+ per book of business)
• Execution-focused leadership style with emphasis on process excellence and leveraging AI-enabled technology
• Strong data literacy—ability to translate analytics into actionable insights and strategic decisions
• Collaborative approach with proven ability to build internal partnerships and advocate effectively for clients
• Deep understanding of growth and retention strategies in B2B enterprise environments
• Excellent communication and presentation skills, including experience engaging C-level executives
• Experience with change management and driving transformational initiatives
• Track record of building trust-based relationships with senior stakeholders and delivering successful customer outcomes
• Demonstrated ability to manage complex internal and external relationships simultaneously

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your background and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please apply exclusively through our platform—do not contact the employer directly, as we are managing this search on their behalf.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds, experiences, abilities, and perspectives. We evaluate all applicants fairly and without discrimination.