Operational Excellence Lead

About This Opportunity

Our talent team is representing a confidential fintech organization expanding operations in the United Kingdom. We're seeking an Operational Excellence Lead to own the operational backbone of their UK business, ensuring daily operations, internal systems, and customer-facing execution run smoothly and efficiently at scale.

This is a hybrid role based in the United Kingdom, requiring office presence at least 3 days per week. You'll partner closely with senior leadership to turn business objectives into strong execution on the ground, building systems, leading teams, and stepping in directly when execution needs immediate attention.

Responsibilities

• Define and execute operational strategies that support growth and align with business objectives in the UK market
• Run day-to-day operations across customer service, administrative operations, and internal workflows to maintain frictionless execution
• Hire, lead, and develop a high-performing operations and administrative team with strong ownership and accountability
• Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce costs and increase speed
• Lead the customer support function and step in hands-on during high-stakes or escalated cases
• Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies

What We're Looking For

• Strong background in operations, execution, or internal business operations within tech, fintech, or fast-scaling environments
• Proven experience leading operations and administrative teams in high-expectation environments
• Hands-on mindset with the ability to solve problems directly, not just delegate them
• Strong organizational, execution, and problem-solving skills
• Comfort operating in ambiguity and bringing structure to fast-moving situations
• Ability to work cross-functionally and drive execution without formal authority
• Strong English communication skills required

This role is not suitable for: candidates who prefer to direct operations from a distance rather than stepping in when needed; those who require fully-built systems handed to them; individuals who need fixed scope and slow timelines; those who avoid escalations or difficult conversations; or people who produce long updates without clear decisions or actions.

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to assess fit and alignment. Qualified candidates will be submitted to our client for consideration. The client's interview process moves quickly and includes an online assessment or practical task, role-specific interview, and final round with senior leadership. Strong candidates can expect an offer within 1-2 weeks from the start of interviews.

Important: Please do not attempt to contact the client directly. All communication and coordination will be managed through Get A Job.ai to ensure a professional process for all parties.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout the hiring process.