Account Manager, SME & Growth

About This Opportunity

We are representing a confidential fintech organization seeking an Account Manager, SME & Growth to join their DACH team in Berlin, Germany. Our client operates a global payments and financial platform serving over 250,000 businesses worldwide. This is an excellent opportunity to own strategic client relationships in a high-growth environment.

As part of the SME & Growth team, you'll manage a portfolio of the region's most valuable customers, focusing on retention, expansion, and executive relationship building. This role combines commercial ownership with strategic thinking and cross-functional collaboration across Product, Risk, Operations, and Support teams.

Responsibilities

• Own a portfolio of strategic DACH accounts with accountability for gross profit, retention, and expansion targets
• Build strategic account plans and lead executive-level Quarterly Business Reviews at least once per quarter
• Lead complex, consultative commercial negotiations and multi-product opportunities across FX, Global Accounts, Cards and Issuing, Spend, and Payouts
• Manage multi-entity and multi-country customers with multiple stakeholders, translating technical requirements into clear customer solutions
• Identify expansion signals, convert them into well-documented Salesforce opportunities, and maintain accurate stage-weighted forecasts
• Guide clients through operational and compliance events, managing internal teams to resolution while preserving relationships
• Represent customer needs internally, translating feedback into actionable insights for Product, Risk, FinOps, and Support teams
• Help build scalable processes, playbooks, and operating standards for account planning, QBRs, handovers, and expansion activities

What We're Looking For

Required qualifications:

• 3+ years of successful experience in Account Management, Customer Success, or Sales, ideally with a technical product and consistent track record of strong performance
• Experience managing complex, consultative sales cycles and multi-product accounts, including development and execution of strategic account plans
• Strong analytical skills with ability to use data for account strategy, QBR preparation, and identifying commercial opportunities
• Experience working with CRM systems and commitment to accurate, consistent Salesforce hygiene
• Ability to understand complex technical concepts and solid foundational understanding of APIs
• Comfort operating in ambiguous, fast-paced environments with evolving priorities and high degree of ownership
• Excellent written and verbal communication skills in both German and English

Preferred qualifications:

• Experience working with fintech, payments, SaaS, or another technical product
• Experience managing multi-entity or multi-country customers and engaging stakeholders at executive level
• Track record of leading bespoke commercial negotiations and driving retention or expansion across existing accounts

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening to understand your background and career goals. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best possible experience and outcome.

Pay

Compensation details will be discussed during the screening process and are competitive with the Berlin market for this level of responsibility.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We evaluate all candidates based on qualifications, skills, and experience regardless of background. If you require accommodation during the application process, please let us know.