Contact Centre Agent

Responsibilities

We are representing a confidential client organization seeking Contact Centre Agents for temporary assignments. In this fully remote role, you will deliver exceptional customer service across multiple communication channels. You will handle customer inquiries, resolve issues efficiently, and contribute to a positive customer experience while working within a structured contact centre environment.

This position operates on rota-based shift patterns scheduled across 7 days between 7am and 10pm, with one-in-two weekend working required. Part-time contracts range from 16-35 hours per week with variable shift durations and start times, or full-time contracts of 37.5 hours per week consisting of five 8-hour shifts across 7 days with variable start times.

The initial assignment duration is 1-3 months, with potential for extension or conversion to permanent employment based on business needs and performance.

What We're Looking For

• Passion for delivering excellent customer service with strong communication skills
• Demonstrated IT proficiency and ability to learn new systems and software quickly
• Reliability with a positive attitude and professional approach
• Ability to thrive in a team-based environment
• Proactive problem-solving skills with a genuine desire to help others
• Your own personal device suitable for remote business use (minimum technical requirements will be provided upon application)
• Availability to work flexible shift patterns including weekends

How We Work With You

To be considered for this opportunity, please apply through Get A Job.ai. Our talent team will review your application and conduct an initial telephone screening at your convenience. Qualified candidates will then be submitted to our client for consideration. Please do not contact the client organization directly, as all applications must be processed through Get A Job.ai to be considered.

Extensive training will be provided at the outset, along with ongoing professional development support throughout your assignment.

Pay

Pay details will be discussed with qualified candidates during the screening process.

Equal Opportunity
Get A Job.ai is committed to inclusive hiring practices and providing equal employment opportunities to all candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.