Lead Customer Success Manager

Responsibilities

We are representing a confidential telehealth technology client in their search for a Lead Customer Success Manager based in Mexico. In this role, you will own the complete customer lifecycle for a portfolio of enterprise accounts, working closely with product, sales, and marketing teams to drive retention and growth.

Your day-to-day responsibilities include:

• Building and managing strong relationships with key stakeholders across your customer portfolio
• Leading customer onboarding, training, adoption strategies, expansions, and renewals
• Partnering with customers to develop tailored engagement initiatives that support their end-users
• Analyzing customer engagement metrics to identify trends, communicate value, and surface expansion opportunities
• Delivering product demonstrations and providing technical guidance to maximize platform utilization
• Triaging software-related questions and coordinating with internal teams to resolve customer issues
• Managing customer data and maintaining accurate records across your book of business
• Using AI tools to draft communications, structure problem-solving approaches, and streamline workflows
• Documenting successful processes and sharing best practices with the broader team

What We're Looking For

Our ideal candidate is a customer-obsessed self-starter who thrives in fast-paced environments and takes pride in delivering exceptional experiences. You should be comfortable wearing multiple hats, thinking creatively to solve complex problems, and tackling projects outside your previous experience.

Required qualifications:

• 7+ years of experience in Customer Success, Client Services, or account management at a SaaS organization
• Proven track record managing large to enterprise-sized customer portfolios
• Experience in e-commerce environments
• Highly articulate with exceptional written and verbal communication skills
• Strong organizational abilities with experience managing multiple projects simultaneously
• Independent and self-motivated, with sound judgment about when to seek assistance
• Entrepreneurial mindset with a determination to succeed
• Comfortable collaborating cross-functionally with product, sales, and marketing teams
• Willingness to embrace AI-first workflows and continuously refine processes based on customer feedback

How We Work With You

Get A Job.ai is managing this search on behalf of our client. When you apply through our platform at getajob.ai, one of our recruiters will review your background and conduct an initial screening. If there's a strong match, we will submit your profile to the client for consideration and guide you through their interview process.

Please do not contact the client directly. All applications and communications should go through Get A Job.ai to ensure your candidacy receives proper consideration.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.