- Company: Get A Job.ai
- Location: USA
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential live events technology company in their search for a Client Success Manager. Our client is transforming how fans experience sports and entertainment through innovative ticketing solutions.
In this role, you'll serve as a strategic partner to sports teams, venues, and entertainment organizations—helping them unlock revenue growth and deliver exceptional fan experiences. This is a high-impact position where you'll build trusted relationships with senior leaders, drive product adoption, and influence commercial outcomes across some of the most recognized brands in live events.
Responsibilities
- Serve as a strategic partner to clients, aligning technology solutions with their business goals to drive measurable revenue growth
- Build and maintain trusted relationships with senior leaders and key decision-makers across client organizations
- Identify and execute opportunities to improve client performance through product adoption, commercial optimization, and fan experience enhancement
- Lead business reviews and deliver data-driven insights that support renewals, expansion, and overall client success
- Generate client advocacy through case studies, referrals, and industry exposure
- Manage daily communication and resolve issues across a portfolio of clients, including complex accounts
- Travel to client events as needed (approximately 25-30%) to support engagement and relationship building
- Analyze product usage, sales, and financial data using tools like Looker, Excel, and Google Suite to guide strategic decisions
- Collaborate cross-functionally to support client requirements and influence product roadmaps
- Contribute to forecasting, onboarding, and scaling client success operations
What We're Looking For
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in SaaS, tech, or entertainment environments
- Proven track record of driving measurable client outcomes and revenue results with supporting data
- Experience presenting to and building relationships with leadership-level stakeholders at partner organizations
- Deep understanding of commercial and financial aspects of business operations and P&L impact
- Strong communication and presentation skills with the ability to simplify complexity
- Confidence working with data and analytics platforms (Looker, Google Suite, reporting tools)
- Problem-solver who takes initiative, navigates ambiguity, and adapts quickly in fast-paced environments
- Collaborative mindset with a cross-functional "one team" approach
- Willingness to travel regularly to client locations and live events (25-30%)
- Bachelor's degree preferred
- Experience in sports, ticketing, or live events is a plus
How We Work With You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and ensure alignment with the role requirements. We will then coordinate your submission to our client for their consideration. Please do not attempt to contact the client organization directly, as all communication should flow through our recruiting team to ensure a professional and coordinated process.
Pay
The client offers a salary range of $110,000 - $130,000 USD plus performance-based bonus. The specific compensation within this range depends on your skills, experience, certifications, and location.
This is a remote position based in the USA with flexible work arrangements. The role includes comprehensive benefits such as flexible PTO, family leave, 401(k) matching, health insurance, and unique perks related to the live events industry.
Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, age, national origin, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by law.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- PTO
- Paid Time Off — vacation, personal, or sick days you can take while still being paid.
Explore Get A Job.ai online
Working in USA
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
Note: US observes a public holiday on Sep 7 — Labour Day.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 206,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Client Success Manager
- Employer Get A Job.ai
- Location USA · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 7, 2026
- Apply by October 7, 2026
- Country United States
- Overview Full job description on this page (545 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Client Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Client Success Manager
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