Senior Product Marketing Manager

Senior Product Marketing Manager – London

We are representing a confidential B2B SaaS client in their search for a Senior Product Marketing Manager based in London. Our client operates in the customer support technology space and is redefining how AI-powered solutions work alongside human support teams.

This is a strategic role where you'll lead product marketing for an established help desk platform used by tens of thousands of businesses globally. You'll shape narratives around AI-first customer support, own messaging across the customer lifecycle, and work closely with product, engineering, and go-to-market teams in a fast-moving environment.

Responsibilities

• Define and refine the ideal customer profile and target audiences for core platform products, identifying customer pain points and competitive differentiators
• Own positioning and messaging that drives cross-functional alignment across website, sales materials, and customer communications
• Build and launch external narratives that reshape how buyers think about AI-enabled customer support platforms
• Partner with product, sales, and customer success teams to communicate product roadmap and investment in ways that retain and expand existing accounts
• Create sales enablement materials that field teams actually use – decks, scripts, competitive intelligence, and objection handling frameworks
• Conduct customer research by engaging directly with support teams to understand evaluation and adoption patterns
• Lead go-to-market strategy and execution for product launches and major capability releases
• Develop high-quality marketing assets including web copy, launch materials, positioning documents, and presentation decks
• Build reusable messaging frameworks and content systems that scale across the organization

What We're Looking For

Experience and background:

• 5+ years in product marketing, ideally in B2B SaaS with experience marketing complex technical products
• End-to-end ownership of a product area including positioning, launches, and field enablement
• Track record working in fast-paced environments where product velocity is high
• Experience with customer retention or expansion marketing is a strong advantage

Communication and strategic thinking:

• Exceptional written communication skills with the ability to craft sharp, precise narratives and positioning statements
• Strong editorial judgment and the ability to push back on vague messaging in favor of specific, differentiated claims
• Systems thinker who builds scalable messaging architectures, not just one-off assets

Product and technical engagement:

• Product-obsessed mindset – you read documentation, use the product extensively, and understand technical details before crafting messages
• Genuine curiosity about AI technology and how it's applied in business contexts
• Comfortable using AI tools in your own workflow to increase speed and quality of output

Execution and collaboration:

• Ability to take strategy all the way through to final assets and launch execution
• Strong independent judgment on high-stakes initiatives
• Collaborative approach with ability to build trust quickly across functions
• Bias toward action and momentum over consensus-building

Working style attributes our client values:

• Ambitious and competitive with high standards
• Confident and decisive, optimizing for progress
• Intellectually curious with continuous learning mindset
• Creative with strong instincts for what resonates emotionally
• Change-oriented and comfortable with ambiguity

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll advocate for you and provide guidance on next steps.

Please apply directly through the Get A Job.ai platform. Do not attempt to contact the client directly, as all applications must be submitted through our process to be considered.

This role follows a hybrid working model with an expectation of at least three days per week in the London office.

Pay

Compensation details will be discussed during the screening process and are competitive for senior product marketing roles in the London market.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work with clients who share our commitment to building diverse teams.