Customer Success Manager, Asia

About This Opportunity

We are representing a confidential educational technology organization in their search for a Customer Success Manager based in the Philippines. This role focuses on the Asia region and offers the opportunity to partner with education sector customers, helping them achieve measurable outcomes and long-term success with our client's platform ecosystem.

As a trusted advisor, you'll own customer relationships across a diverse portfolio, driving adoption, value realization, and growth while ensuring renewal readiness and customer satisfaction.

Responsibilities

• Partner with education sector customers across Asia, acting as their primary trusted advisor and owning overall relationship outcomes
• Build strategic, multi-threaded relationships with champions, decision-makers, and executive stakeholders within customer organizations
• Develop deep understanding of each customer's strategic priorities, business drivers, and challenges, translating these into clear success plans and measurable outcomes
• Drive product adoption and value realization, helping customers leverage the platform to achieve their institutional goals
• Own renewal readiness by proactively identifying risk, sentiment changes, and barriers to long-term success well ahead of renewal cycles
• Identify, qualify, and progress growth opportunities aligned to customer priorities, partnering closely with Sales and Renewals teams
• Lead purposeful customer engagements including strategic planning sessions, value reviews, and executive conversations with clear outcomes
• Coordinate across Support, Services, Product, and Sales teams to resolve customer challenges and advance customer objectives
• Advocate for customers by providing meaningful product feedback and insights that improve customer experience
• Maintain clear visibility of customer strategy, risk, opportunities, and actions through disciplined use of Customer Success systems
• Contribute to cross-functional initiatives that improve Customer Success operations across APAC

What We're Looking For

• 2-4 years of experience in Customer Success, Account Management, or a related customer-facing SaaS role, ideally within Educational Technology
• Fluency in English required; additional APAC languages (Tagalog, Cantonese, Mandarin, Malay, Japanese, or Bahasa Indonesia) highly desirable
• Strong empathy and curiosity with the ability to communicate complex topics in an authentic, practical manner
• Demonstrated ownership and accountability, with ability to identify needs, form recommendations, and drive actions to completion
• Commercial awareness and confidence discussing customer value, renewal risk, and growth opportunities
• Experience building trusted relationships across multiple stakeholder levels, including senior and executive contacts
• Strong strategic thinking combined with operational discipline to manage a customer portfolio effectively
• Sound judgment and prioritization skills, focusing effort where it will have the greatest customer and commercial impact
• Clear written and verbal communication skills with ability to adapt style to different audiences
• Enthusiasm for education and technology with demonstrated technical aptitude and ability to learn new products quickly
• Experience using CRM, Customer Success, or project management tools to manage customer activity and portfolio visibility
• Results-driven mindset with willingness to learn, collaborate, and operate effectively in a dynamic environment
• Experience in education or educational technology highly regarded

How We Work With You

Get A Job.ai represents this confidential client exclusively for this role. When you apply through our platform at getajob.ai, one of our experienced recruiters will screen your application and conduct an initial conversation to understand your background and fit. If we determine there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process.

Important: Please do not attempt to contact the client directly. All applications and communications must go through Get A Job.ai to be considered for this position.

Pay

Compensation details will be discussed during the screening process and are competitive with the market for this role and location.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with clients who share our commitment to diversity and equal opportunity employment.