Automations Engineer, Post Sales Systems

About This Opportunity

We are representing a fast-growing SaaS organization seeking an Automations Engineer, Post Sales Systems to design, build, and maintain the automation and AI systems that power their post-sales support operations. This role sits at the intersection of engineering rigor and customer empathy, translating business workflows into scalable, intelligent automations that reduce manual effort and improve customer experience.

You'll partner closely with Support and Success teams to automate away repetitive work, surface insights through AI, and build systems that adapt to how support teams actually work. This is a high-impact role for someone who moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems.

Responsibilities

• AI-Powered Automation Design & Development: Design and build automations in Zendesk that reduce repetitive support work including ticket routing, field population, note summarization, escalation logic, and customer outreach workflows
• Develop AI-Driven Workflows: Create intelligent workflows using Zendesk AI, custom LLM integrations, and AI agents to automate ticket summarization, sentiment analysis, knowledge base matching, and response suggestions
• Integration Architecture: Architect low-code/no-code automation solutions using Workato, Zapier, and similar platforms to connect Zendesk with Salesforce, project management tools, chatbots, and other systems
• Full Lifecycle Ownership: Own the complete lifecycle of automations from discovery, design, and build through testing, deployment, and ongoing optimization based on usage and feedback
• CX Systems Integration: Ensure seamless data flow between Zendesk, Salesforce, scheduling tools, chatbots, and other support tech stack components while maintaining data quality
• Analytics & Reporting: Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics
• AI Capability Expansion: Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows
• Reliability & Continuous Improvement: Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations
• Cross-Functional Collaboration: Partner with Support and Success organizations to translate business requirements into technical specifications and deliver measurable value

What We're Looking For

Required Experience:

• 3–5+ years in systems administration, business systems engineering, or customer support platform work
• Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value
• Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher
• Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly

Technical Skills:

• Zendesk Expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher)
• Integration & API Work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools)
• AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), and how to safely integrate AI into production workflows
• Data & Scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems
• Salesforce Integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns

Mindset & Approach:

• Ownership: You take full responsibility for the systems you build—reliability, documentation, and continuous improvement included
• Velocity: You move fast, iterate, and ship, embracing "done is better than perfect" when appropriate without sacrificing reliability
• AI & Automation Mindset: You're excited about LLMs and AI agents, experiment quickly, and know when to apply new tools versus proven solutions
• Collaboration: Skilled communicator who translates between technical and non-technical stakeholders, asks clarifying questions, and builds trust
• Customer-Centric: You measure success by real impact on support efficiency and quality, not just automation coverage

Technology Stack You'll Work With:

• Zendesk (primary CX platform)
• Salesforce integration and data sync
• Workato, Zapier, and possibly Retool for workflow orchestration
• AI agents and chatbot platforms
• Custom data pipelines and reporting dashboards

How We Work With You

Our talent team at Get A Job.ai will guide you through the entire process:

• Apply directly through the Get A Job.ai platform
• A recruiter from our team will screen your application and conduct an initial conversation
• We will prepare and submit your profile to our client for consideration
• Please do not contact the client directly—all communication should flow through Get A Job.ai to ensure the best candidate experience

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Visa Sponsorship: Our client is unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is based on business needs and not guaranteed.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive environment. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.