Senior Support Analyst-CCV/PPM

About This Role

We are representing a confidential healthcare technology organization seeking a Senior Support Analyst to join their production support team. This role serves as a critical bridge between technical teams and business operations, monitoring and resolving complex data platform and infrastructure issues. You'll work in a fast-paced environment where strong analytical thinking and a solutions-focused approach are essential to maintaining system reliability and client satisfaction.

Responsibilities

• Communicate directly with clients and management during production events, escalating appropriately while managing status updates, risk communication, and post-incident documentation
• Act as liaison between data operations, development, infrastructure, and management teams to coordinate troubleshooting and resolve application or product issues
• Manage and coordinate cross-functional meetings with technical and data operations team members; prioritize and route issues based on business impact
• Document and improve production support processes; build knowledge base of system problems and resolutions for peer sharing and training
• Assist data operations team members with incident and change request ticket creation
• Interface with engineering, infrastructure, database administration, implementation, and configuration management teams to track outstanding tickets through resolution
• Follow up on root cause analysis and confirm permanent resolution status
• Generate and distribute daily status reports to business stakeholders and leadership

What We're Looking For

• Bachelor's degree in Computer Science, Information Technology, or related technical field, or equivalent training and certification
• 2-4 years of experience developing or supporting enterprise-level application software in multi-node Windows or Linux Server environments
• Deep knowledge of application architectures, workflows, and monitoring tools
• Strong experience with SQL, Oracle, PL/SQL, MS Access, and database management tools
• Proficiency with PowerShell, Bash, or VB scripting, plus Java EE and/or.NET frameworks
• Project management experience
• Ability to work effectively in cross-functional global teams using online collaboration tools
• Strong troubleshooting skills with ability to escalate appropriately to engineering teams
• Solid written and verbal communication skills; Help Desk experience is a plus
• Ability to work both independently and collaboratively
• Strong multitasking abilities with excellent prioritization and deadline management

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruiting processes.