Onboarding IAM – Ent Inside Sales Account Manager

About This Opportunity

We are representing a confidential technology solutions organization seeking an Onboarding Inside Account Manager for their enterprise sales team. This role serves as a launchpad for a career in enterprise technology sales, combining customer relationship management, consultative selling, and operational excellence.

As part of our client's team, you'll serve dual functions as both an Inside Account Manager and Client Experience Specialist, helping new customers experience exceptional service from day one. You'll partner with Enterprise Account Executives, manufacturers, distribution partners, and internal teams to onboard customers, uncover business opportunities, and drive revenue growth.

Location: Remote (Israel or United States)

Employment Type: Full-time

Visa: Candidates must be authorized to work for any employer in the U.S. Sponsorship is not available.

Responsibilities

Create Exceptional First Impressions

• Deliver personalized onboarding experiences for new enterprise clients
• Introduce customers to their dedicated team and available resources
• Demonstrate technology solutions, customer portals, reporting capabilities, and self-service tools
• Understand customer business priorities, challenges, and strategic initiatives
• Configure customer portals, standards, and purchasing workflows aligned with business needs
• Build trusted relationships with key stakeholders from the beginning

Develop Sales Advisory Skills

• Support Enterprise Account Executives with proactive sales activities
• Develop and manage customer quotes, including technically configured solutions
• Maintain four-hour response goal for quote requests
• Register opportunities and manage deal registrations with manufacturer partners
• Follow up on active proposals and sales opportunities
• Identify cross-sell, upsell, and whitespace opportunities within accounts
• Conduct spend analysis and recommend technology solutions

Build Customer Relationships

• Maintain ongoing communication with customers, manufacturers, distributors, and internal teams
• Build relationships across multiple customer departments and decision-makers
• Partner on pricing strategies, standards management, and procurement optimization
• Deliver Quarterly Business Reviews and proactive account recommendations

Lead Operational Excellence

• Oversee daily account activity ensuring timely order processing and issue resolution
• Partner with Inside Sales Support to maintain order accuracy and meet shipment expectations
• Assist with pricing reviews, order escalations, and complex order management
• Support return merchandise authorization escalations
• Ensure CRM opportunities remain accurate and current
• Analyze customer activity and prepare business reports

Collaborate and Lead

• Coordinate activities across Sales, Operations, Customer Support, and manufacturer partners
• Mentor Inside Sales Support Representatives on customer priorities
• Support new Enterprise Account Executives during onboarding
• Share best practices and contribute to team success

What We're Looking For

Required Qualifications:

• Bachelor's degree or equivalent combination of education and professional experience
• Strong customer service, sales support, account management, or inside sales experience
• Excellent relationship-building and communication skills
• Strong organizational and time-management abilities
• Ability to prioritize multiple initiatives in fast-paced environments
• Analytical mindset with strong problem-solving skills
• Experience with CRM platforms such as Salesforce and ERP systems
• Proficiency with Microsoft Office, including Excel and Outlook

Preferred Qualifications:

• Experience supporting enterprise or B2B technology customers
• Knowledge of IT hardware, software, cloud, or technology solutions
• Experience preparing solution quotes and managing complex sales opportunities
• Understanding of manufacturer partner programs, pricing strategies, and deal registration
• Experience with customer onboarding, account growth, or consultative sales

Work Environment:

• Remote position requiring dedicated home office environment
• Flexibility in working hours may be required to support customers across multiple time zones
• Occasional travel for customer meetings, training, or company events (10-20%)

How We Work with You

When you apply through Get A Job.ai, our talent team carefully reviews your qualifications and conducts an initial screening. If we determine you're a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Pay details for this position will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all applicants regardless of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic under applicable law.