Mid-Market Customer Success Manager EMEA

About This Opportunity

We are representing a confidential cybersecurity organization seeking a Mid-Market Customer Success Manager based in Poland. Our client is a global leader in their field, and we're looking for an experienced CSM professional to serve as a strategic partner to their largest customers across EMEA.

In this role, you'll be the primary post-sale contact for enterprise customers, ensuring they achieve maximum value from the platform while driving adoption, retention, and growth. This is a fully remote position offering the opportunity to work with cutting-edge technology and a globally distributed team.

Responsibilities

• Build and maintain strong relationships with mid-market and enterprise customers, serving as their trusted advisor throughout the customer lifecycle
• Lead successful onboarding programs and drive product adoption by aligning platform capabilities with customer business goals
• Deliver training, enablement sessions, and strategic business reviews that demonstrate clear ROI and value realization
• Own the renewal process by proactively monitoring customer health metrics, identifying risks early, and maintaining high satisfaction and retention rates
• Act as the voice of the customer internally, collaborating with Product, Support, and Sales teams to resolve issues and influence product development
• Identify expansion opportunities and partner with Account Managers to grow accounts through upsell and cross-sell initiatives
• Develop multi-threaded relationships across customer organizations at all stakeholder levels

What We're Looking For

• 3+ years of B2B Customer Success experience with a proven track record in driving adoption, retention, and account expansion
• Strong understanding of Customer Success frameworks, customer lifecycle management, and subscription renewal processes
• Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health scoring methodologies
• Excellent relationship-building and communication skills with the ability to navigate high-stakes conversations across technical and executive stakeholders
• Detail-oriented and highly organized approach to managing multiple enterprise accounts simultaneously
• Willingness to dive deep into technical product details; cybersecurity or security software experience is a strong plus
• Comfortable working in a fully remote, globally distributed environment

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client and coordinate the interview process on your behalf. Most roles involve three interview stages, though this may vary. Please do not contact the client directly—all communication should go through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Get A Job.ai is an equal opportunity employer. We welcome applications from all qualified candidates and provide reasonable accommodations as needed throughout our recruitment process.