Collections Manager

Responsibilities

We are representing a confidential fintech client seeking a Collections Manager to lead and scale their personal loans collections operations. In this role, you will:

• Build, hire, and lead a collections team, including supervisors and collectors, as the organization grows
• Own execution of the collections program across all delinquency stages, partnering closely with Risk on strategy and direction
• Manage third-party collection agency relationships, including vendor selection, onboarding, performance management, and volume allocation
• Own collections performance and reporting across key KPIs, including roll rates, cure rates, cost to collect, and right-party contact metrics
• Ensure all collections activities meet FDCPA and applicable state regulatory requirements, working with Legal and Compliance on complaint monitoring, audits, and remediation
• Build and evolve collections processes, procedures, and SOPs while identifying solutions to bridge gaps between current tools and platform capabilities

What We're Looking For

Required qualifications:

• 6+ years of experience in consumer lending collections or loan servicing, including 3+ years in a people leadership role
• Demonstrated experience managing third-party collection agencies and driving performance through data and key collections KPIs
• Strong working knowledge of collections compliance and regulatory requirements, including FDCPA and applicable state regulations
• Strong cross-functional communication skills with experience partnering with teams such as Risk, Product, Legal, and Compliance
• Comfortable building and scaling teams, processes, and programs in an evolving environment where structure may still be taking shape

Preferred qualifications:

• Experience in fintech, digital lending, or non-bank financial services
• Experience building or scaling a collections team or program from the ground up
• Familiarity with personal loans, student loans, or unsecured installment lending
• Track record of collaborating with Risk, Product, or Data partners on strategic initiatives, with a focus on leveraging automation or modern technology to evolve collections processes

This role is based in the United States and is remote.

How We Work With You

Our talent team at Get A Job.ai partners with leading financial services organizations to identify exceptional leadership talent. When you apply through our platform, a dedicated recruiter will screen your qualifications and coordinate the interview process with our client. Please apply exclusively through Get A Job.ai rather than approaching the client directly, as we manage the entire candidate experience and advocacy on your behalf.

Pay

Pay via Get A Job.ai will be determined based on your qualifications, experience, and location. Our client has budgeted a competitive compensation package for this leadership role.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We encourage applications from candidates of all backgrounds and ensure equal employment opportunity regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.