Customer Support Specialist

About This Opportunity

Our talent team is representing a confidential nonprofit technology organization in their search for a Customer Support Specialist. This fully remote role offers the chance to make a meaningful impact by helping mission-driven organizations succeed with their fundraising and donor management software.

We are seeking a customer-focused professional who thrives in a fast-paced support environment and enjoys solving problems for users every day. You'll be the frontline expert helping customers maximize their use of a comprehensive platform designed specifically for the nonprofit sector.

Responsibilities

• Provide excellent customer service through email, live chat, and phone support channels
• Handle approximately 25 customer interactions per day, resolving technical and product-related questions
• Apply product knowledge and standard operating procedures to troubleshoot and resolve customer issues efficiently
• Conduct new customer implementations and training sessions to ensure successful software adoption
• Develop and deliver training webinars for both customers and internal team members
• Create help documentation and instructional videos to support customer self-service
• Participate in software quality assurance and testing activities
• Provide feedback to product development teams on software design and functionality improvements
• Identify trends and patterns in customer issues to support continuous improvement

What We're Looking For

• Proven background in delivering exceptional customer service
• Superb written and verbal communication skills across multiple channels
• Strong problem-solving abilities with a focus on quick resolution
• Excellent troubleshooting skills and general comfort with software technology
• Ability to quickly learn and apply product knowledge in real-world support scenarios
• Problem tracking skills to identify recurring issues and patterns
• Self-motivated with the ability to manage high ticket volume independently
• Comfortable creating training materials and presenting to groups
• Must be located in the United States

How We Work With You

When you apply through Get A Job.ai, a member of our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the employer directly—all communication should flow through our team to ensure the best experience for everyone involved.

This is a permanent, full-time, fully remote position within the United States. Our client does not offer visa sponsorship or relocation assistance at this time.

Pay

The client offers an hourly rate of $18.00 - $22.00 per hour, with potential eligibility for a discretionary bonus. Actual compensation will depend on your skills, experience, and location. Benefits include generous health, vision, and dental insurance, 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, paid parental leave, and 401k matching.

Get A Job.ai is an equal opportunity recruiter. We consider all qualified candidates without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.