Front Office – Patient Care Coordinator

Join US Physical Therapy in Tolland, CT as a Front Office Patient Care Coordinator and become the first point of contact for patients seeking physical therapy services. This full-time role combines front desk operations with patient care coordination in a fast-paced healthcare environment.

About the Role

As a Front Office Patient Care Coordinator, you'll manage the daily operations of our clinic's front desk while ensuring patients receive a welcoming, efficient experience from arrival through their appointment. You'll be the primary liaison between patients, clinical staff, and insurance providers, handling administrative tasks that keep our practice running smoothly and our patients informed and comfortable.

Key Responsibilities

• Greet patients, verify insurance information, and process check-ins using our practice management software
• Schedule and confirm appointments, managing the clinic calendar and patient flow
• Collect patient intake forms, medical history, and maintain accurate records in compliance with privacy regulations
• Answer phones, respond to patient inquiries, and direct calls to appropriate staff members
• Verify insurance coverage, explain patient billing responsibilities, and process payments
• Coordinate pre-authorization requests and communicate updates to patients
• Assist clinical staff with administrative needs and maintain a clean, organized front desk area
• Handle patient correspondence and support retention through professional communication

Requirements

• High school diploma, GED, or equivalent
• Proven customer service experience, preferably in healthcare
• Proficiency with computers and practice management or scheduling software
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Attention to detail and ability to maintain confidential information
• Professional demeanor and ability to work in a team-oriented environment

Why Join US Physical Therapy

US Physical Therapy offers a supportive workplace where you'll gain experience in the growing healthcare field while directly impacting patient outcomes. Working alongside licensed physical therapists and rehabilitation specialists, you'll be part of a team dedicated to helping patients recover and improve their quality of life.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.