- Full Time
- Kingsland, GA, US
Pilot Company at a glance
SEC filings mentioning "Pilot Company": 59 — search EDGAR
Source: Wikipedia
Pilot Company
Pilot Company is recruiting a full-time Guest Services Leader for our Kingsland, GA travel center. Lead a dedicated team, cultivate outstanding guest experiences, and drive operational excellence in a fast-paced hospitality environment.
About the Role
This full-time Guest Services Leader position offers the chance to direct guest-facing operations at our Kingsland, GA location. You'll set the tone for service quality, mentor a team committed to traveler satisfaction, and handle the dynamic challenges that come with leading in a high-volume travel center setting. This role combines leadership responsibility with hands-on involvement in delivering the guest experience we're known for.
Your Responsibilities
- Lead and supervise guest services staff to maintain consistent service standards
- Train team members on customer engagement, problem-solving, and company practices
- Address guest concerns and complaints with empathy and effective resolution
- Monitor operational metrics, staffing levels, and service performance daily
- Coach individual team members toward performance goals and skill development
- Collaborate across departments to optimize the guest experience
- Maintain accurate records and communicate operational updates to management
Requirements
- Demonstrated experience in customer service, hospitality, or related leadership capacity
- Proven track record leading and motivating diverse teams
- Strong communication and conflict-resolution abilities
- Customer-first mindset with genuine commitment to service excellence
- Ability to juggle competing priorities in a busy, dynamic environment
- Dependability and strong attendance
More About Pilot Company
Pilot Company is a major privately held corporation operating travel centers and service locations across North America. We're committed to creating welcoming, well-maintained stops for travelers and building a workplace where our team members thrive.
Applying for This Role
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit jobs.smartrecruiters.com.
Explore Pilot Company online
What people say about Pilot Company
- Zesty (YC W14) Launches Healthy Catering Service
- Mail Pilot – The State of Email on the Mac
- Ask HN: Who is hiring? (September 2013)
- Factories are just rooms
Recent news
- Common ground: Pilot program aims to help both homeless and business - NPR for Oregonians
- Pilot VP of operations departs - C-Store Dive
- Pilot Welcomes Summer Road Trippers with Modernized Network Footprint, Expanded EV Charging and Fresh Menu Items - Pilot travel center
- Connecticut native and bush pilot shot dead, plane torched in Indonesia known for adventurous life - News-Times
- Elephant Butte Lake pilot included in $7.5M advanced energy grants - Organ Mountain News
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Kingsland, GA, US
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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