Medical Virtual Assistant – Patient Access & Intake Operations [Remote]

About This Opportunity

We are representing a confidential telehealth organization that is transforming how patients access mental health services. Our talent team is seeking a Medical Virtual Assistant to support patient access and intake operations in a fully remote capacity.

This contract role focuses on the critical early stages of the patient care journey. You will support patients through scheduling, intake preparation, documentation follow-up, and coordination with clinical teams. The ideal candidate brings healthcare fluency, exceptional English communication skills, and the ability to remain calm and professional when supporting patients who may be anxious, confused, or experiencing delays.

Work hours are 1:00 PM to 9:30 PM Central Time, fully remote.

Responsibilities

• Respond quickly to new patient leads and booked patients across phone, messaging, and internal systems
• Provide warm, professional communication in both spoken and written English to help patients understand what to expect before their first appointment
• Support appointment scheduling, rescheduling, intake completion, paperwork follow-up, and onboarding tasks
• Monitor patients who may have missing paperwork, insurance issues, pharmacy-related questions, or documentation needs before care begins
• Help manage patient access workflows across self-serve signups, referrals, and other inbound sources
• Support ADHD-related patient preparation, including helping patients understand required logistics and documentation steps
• Track and escalate patient concerns, prescription coordination needs, prior authorization issues, and clinical questions to appropriate teams
• Accurately document patient interactions so teammates and clinicians have clear context
• Follow established scripts and standard operating procedures while identifying opportunities for workflow improvement
• Maintain strong response times and consistent follow-through to reduce delays in patient outreach

What We're Looking For

Required Qualifications:

• 2+ years of experience in healthcare operations, patient support, pharmacy support, medical administration, telehealth, call center, or similar work
• Exceptional spoken and written English communication skills—you will be speaking and writing with patients daily
• Ability to remain calm, warm, and professional when patients are frustrated, worried, or confused
• Strong organizational skills and attention to detail when managing multiple patient conversations simultaneously
• Comfort using tools like Slack, phone systems, CRMs, EHRs, or similar platforms
• Reliable high-speed internet connection for phone and messaging work

Strongly Preferred:

• Licensed or formally trained healthcare professionals outside the U.S., such as pharmacists, physicians, nurses, medical technologists, psychologists, or other healthcare professionals
• Pharmacy experience, including familiarity with prescriptions, refills, prior authorizations, controlled substance workflows, or medication-related patient questions
• Familiarity with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, or clinical documentation
• Experience supporting U.S.-based patients or U.S. healthcare workflows

Important Note: This is a non-clinical operations role. You will not provide medical advice, diagnose patients, make treatment decisions, or practice under any medical or pharmacy license. Your role is to support patient logistics, documentation, coordination, and escalation.

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for the role. If you advance, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication should flow through our talent team to ensure a smooth process for everyone involved.

Pay

Pay via Get A Job.ai: $5-$15 per hour, depending on experience.

This is a contract position with fully remote work arrangements.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes candidates from all backgrounds to apply.