Senior Trust and Safety Manager

About This Opportunity

We are representing a confidential healthcare technology organization that is building the trust and safety function to protect their distributed field workforce. As this team scales its at-home diagnostic services nationwide, they need a driven and pragmatic Senior Trust and Safety Manager to build and own the program from the ground up.

Every day, mobile phlebotomists enter patients' homes alone. This role exists to ensure they are prepared, equipped, and protected through policy, technology, training, and rapid incident response. You will partner across People, Field Operations, Clinical, Legal, and Product teams to surface risks, write foundational policies and emergency workflows, deploy safety solutions, and create an education program that keeps safety front of mind.

Responsibilities

• Run discovery to map incident history and field-reported issues, identify blind spots and highest-severity risks, and deliver a leadership-ready proposal that formally establishes the Trust & Safety program
• Own the Trust & Safety roadmap, sequencing immediate fixes against longer-term initiatives and setting launch dates, training milestones, and the continuing education calendar
• Author internal policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident review practices
• Source, evaluate, and deploy safety solutions including hardware like body cameras and panic buttons alongside no-capital internal solutions; own vendor selection, pilot, rollout, and adoption
• Build and run field education through a variety of formats the field will actually consume—huddles, lunch and learns, in-app content, written and audio
• Partner closely with Legal and Privacy on anything touching recording, monitoring, patient identification, or additional data collection
• Serve as the escalation point for serious incidents, responding quickly with genuine care, coordinating across functions, and closing the loop with individuals and the organization
• Define and report metrics including incident rate and severity, response time, training completion, and workers' compensation claims to drive company-wide buy-in

What We're Looking For

Required:

• 6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations, including 2+ years owning programs or leading people
• Experience supporting a distributed, in-person workforce is essential
• A track record of building a function from zero—not inheriting and maintaining an established one
• Working knowledge of workplace safety and incident management: injury response, investigation practices, OSHA recordkeeping, and workers' compensation
• Experience partnering with Legal and Privacy on sensitive programs involving recording, employee monitoring, or PII/PHI handling
• Excellent written communication—able to produce a policy, an executive memo, and a field-facing training module with equal clarity
• Demonstrated ability to drive adoption of programs frontline employees may initially resist; you earn trust with field teams
• Highly organized and self-directed, comfortable owning a roadmap with many dependencies and few established processes
• Genuine care for people—team members will come to you on their worst day at work

Nice to Have:

• Experience in healthcare, home health, mobile phlebotomy, field services, or logistics—any industry with lone workers entering private residences
• Familiarity with lone-worker safety technology: body cameras, panic buttons, GPS check-in systems, dashcams, or fleet telematics
• Certifications such as CSP, ASP, or OHST, or formal de-escalation and crisis intervention training
• Experience building an education library or LMS curriculum and driving measurable completion
• Multi-state employment law exposure, particularly consent-to-record and employee monitoring requirements

How We Work with You

Candidates apply through Get A Job.ai. Our recruiting team will screen your application and arrange an initial conversation. If there is mutual interest, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication regarding this opportunity should go through our talent team at Get A Job.ai.

Pay

Pay via Get A Job.ai: $110,000–$140,000 annually, plus valuable stock options.

Our client offers competitive benefits including medical, dental, and vision insurance, flexible and unlimited vacation, and a dynamic, mission-driven work environment.

Equal Opportunity: Get A Job.ai is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected classes.