Director, Customer Success

About This Opportunity

We are representing a confidential enterprise SaaS organization in their search for a Director, Customer Success to lead their UKI team based in London. This is a pivotal leadership role reporting to senior Customer Success leadership in Northern Europe, where you will drive excellence across the entire customer lifecycle for a portfolio of major enterprise accounts.

In this position, you will lead a high-performing team of Customer Success Business Partners, championing platform adoption, value realization, and strategic expansion. You will play a crucial role in delivering exceptional customer experiences and unlocking competitive advantage for enterprise businesses through cloud-based planning solutions.

Please note: Regional travel is required to connect with customers across the UKI.

Responsibilities

• Champion a high-profile portfolio of enterprise customers, securing their continuous success, satisfaction, and loyalty from onboarding through renewal
• Oversee and champion flawless first implementations, laying a strong foundation for rapid adoption and long-term expansion
• Partner in securing new logos and expanding existing footprints across the UKI by delivering compelling Customer Success and Professional Services pitches
• Act as a versatile, trusted advisor across diverse business functions, demonstrating platform value across multiple industries and complex use cases
• Build deep, influential relationships with customer executives, key stakeholders, and strategic partners to ensure seamless account coverage and alignment
• Guide both customers and your internal team through business process, technology, and client management complexities
• Proactively identify, strategize, and capitalize on new avenues for customer adoption and commercial expansion
• Coach, mentor, and enable your team of Customer Success Business Partners to ensure rigorous, high-impact programmatic coverage across your entire portfolio

What We're Looking For

Required qualifications:

• Proven ability to lead, motivate, and develop high-performing, large-scale teams across diverse geographies
• Strong business acumen paired with exceptional, structured problem-solving skills
• Outstanding persuasion and communication skills, with proven ability to remain calm, focused, and resilient under pressure
• Innovative, methodical thinker who practices active listening to solve complex customer challenges
• Extensive experience managing large-scale software projects and leading teams, ideally within a sophisticated cloud applications environment
• Strong background in enterprise customer services, preferably with experience in Enterprise Performance Management (EPM) or Software Infrastructure Support
• Deep familiarity with Agile methodologies, paired with robust contract negotiation and client management skills
• Proven track record of exceeding key performance metrics and continuously optimizing operational processes

Preferred qualifications:

• Stellar track record in similar leadership roles, managing complex projects within diverse, multi-vendor enterprise environments
• Exceptional capability in scoping complex client engagements and navigating multi-faceted business challenges

How We Work With You

Our talent team at Get A Job.ai will guide you through the entire process. Once you apply through our platform, a recruiter will screen your application and arrange an initial conversation. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly, as all applications must be coordinated through Get A Job.ai to be considered for this role.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and provide reasonable accommodations throughout our recruitment process. We evaluate all applicants based on qualifications and merit.