MSD 365 Customer Relationship Management (CRM) Lead

About This Opportunity

We are representing a confidential technology organization seeking an experienced Microsoft Dynamics 365 Customer Engagement (CRM) Lead to architect, develop, and deliver enterprise-grade CRM solutions. This is a fully remote position open to candidates worldwide, working in EST timezone hours.

Our client is modernizing their customer engagement platform and needs a technical leader who can bridge architecture, hands-on development, and team mentorship while integrating cutting-edge AI capabilities into their CRM ecosystem.

Responsibilities

• Lead the architecture and implementation of Microsoft Dynamics 365 CE applications, portals, and web applications
• Design and build technical roadmaps for CRM delivery, ensuring alignment with business objectives and industry standards
• Manage and mentor a team of CRM and full-stack developers, assigning work and ensuring successful project outcomes
• Develop custom Microsoft CE configurations using.NET, JavaScript, Python, React, SSIS, and Reporting Services
• Architect and execute data migration strategies from legacy account management systems to Microsoft CRM
• Support integrations with ERP systems, payment gateways, phone systems, and middleware within an event-driven architecture
• Implement AI-driven solutions including chatbots, virtual assistants, Copilot, and Azure AI services to enhance customer experience
• Deploy and optimize Dynamics Contact Center solutions to improve communication processes and customer satisfaction
• Serve as subject matter expert in stakeholder meetings, advising leadership on Microsoft CE trends and capabilities
• Create comprehensive technical and functional documentation including designs, test plans, impact analyses, and best practices
• Lead project team activities for enterprise system implementations in high-volume contact center environments

What We're Looking For

Required Experience:

• 10+ years implementing Microsoft CE application software systems
• 10+ years developing CRM applications using.NET, JavaScript, Python, React, SSIS, and Reporting Services
• 5+ years as a Microsoft-certified FastTrack Solution Architect for Business Applications
• 2+ years leveraging Azure AI services and Machine Learning for D365 CE business applications
• Delivered at least 2 certified FastTrack projects for Business Applications
• Completed at least 1 successful AI implementation enhancing customer service operations
• Hands-on experience deploying Dynamics Contact Center solutions in omnichannel environments
• Proven data migration expertise from non-COTS systems to Microsoft CRM
• Integration experience with ERP systems, payment gateways, social media, IVR, and chatbot platforms
• Experience implementing high-volume contact center applications with mobile and portal components
• Strong understanding of Human-Centered Design principles
• Proficiency with Microsoft Office 365 suite and Azure DevOps Testing Module

Required Certifications & Education:

• Bachelor's degree in Business Management, Information Systems, or equivalent experience
• Microsoft Power Platform or Customer Engagement FastTrack Solution Architect certification
• Azure AI Fundamentals or similar AI/Machine Learning certifications
• Microsoft Dynamics-related certifications
• Microsoft MVP for Business Applications (Customer Experience, Power Apps, or Copilot Studio) highly preferred

Desired Skills:

• Enterprise Business Solutions experience, specifically SAP projects
• ITIL/ITSM practices and methodologies
• Experience with event-driven, decoupled architecture patterns

Technical Environment: Microsoft Dynamics 365 CE, Power Platform,.NET, JavaScript, Python, React, SSIS, SSRS, Azure AI, Copilot, SAP ERP integration, payment gateway integration, contact center systems

Work Details: Remote worldwide, EST timezone (approximately 6:30 PM IST start time), 8 hours per day

How We Work With You

Get A Job.ai specializes in connecting exceptional technical talent with leading organizations. When you apply through our platform, here's what happens:

• Submit your application directly on getajob.ai along with your updated LinkedIn profile
• Our recruiting team will screen your qualifications and conduct an initial interview
• If aligned, we'll submit your profile to our client for consideration
• We'll guide you through each stage of the interview process and provide feedback
• Please do not contact the client directly—all communication flows through Get A Job.ai

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and provide equal opportunity regardless of race, color, religion, sex, national origin, age, disability, or veteran status.